If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
Hardly a day goes by without my getting an email from someone looking for a way to do good with technology. From computer science students thinking about post-grad careers to seasoned coders with decades of experience, there's an army of hackers looking for a way to turn their expertise into public goods.
There's a name for this movement: it's called "Public Interest Technology" and the people who work in it are called "public interest technologists." There've always been techies who understood the link between tech and public wellbeing and who committed themselves to working for the betterment of society, but their numbers swelled as Big Tech companies saturated their markets and switched from growing by making products people like, to locking in their users and then extracting more value from their technological prisoners:
It was the era when (in the words of Facebook's Jeff Hammerbacher) "The best minds of my generation are thinking about how to make people click ads":
https://quoteinvestigator.com/2017/06/12/click/
For organizations like the Electronic Frontier Foundation, the growing cohort of hackers who wanted to hack for good was great news. Our staff technologist group swelled from a couple of overworked computer scientists helping lawyers and activists with campaigns to a series of increasingly ambitious software projects, from Privacy Badger (a tracking-blocker that every web user needs):
https://privacybadger.org/
To Let's Encrypt and Certbot, projects that forever changed the internet's default state, so that today, nearly all online communications are encrypted and resistant to mass surveillance:
https://certbot.eff.org/
Other opportunities for public interest technologists proliferated. Bruce Schneier created the canonical resource page for Public Interest Technologists, including career opportunities for would-be public interest technologists:
https://public-interest-tech.com/
But the motherlode of public interest technologist opportunities wasn't the nonprofit sector â it was the public sector. It started with the UK's Government Digital Service, a group of public-spirited hackers (many of them ex- of the BBC, where they'd been tempest-tossed by endless internal power-struggles over the role of the internet in public service media) who retooled many of the UK government's most important administrative front-ends. For several glorious years, Britons delighted to the daily marvel of having their routine interactions with their government transformed from clunky, broken web-pages to slick, superbly thought through online processes that had all the polish of Amazon or Google, but without any of the gamesmanship, manipulation or privacy invasions:
Despite many attempts at official sabotage by a string of increasingly shambolic UK governments, the GDS still exists, and it still does amazing work, even though it operates today with a fraction of the official support that it enjoyed at its inception. The last time I renewed my UK passport, I was gobsmacked by how easy and sensible the process was. Local authorities have gotten in on the act, too: I renewed my absentee voting registration with Hackney Council last week and it was as simple as scanning a QR code, affirming my details, and clicking "submit."
Around the world, a generation of public sector technologists duplicated and improved on the UK GDS's work. In Taiwan, a rogue public interest hacker named Audrey Tang led a group of digital guerrillas in creating shadow versions of every Taiwanese government website that scraped and remade the entire digital presence of the Taiwanese state to make public information and services accessible, legible and useful to its people. After the next election, Tang was named Taiwan's first ever Minister of Digital Affairs (today, she is a Taiwanese "Ambassador-At-Large"):
https://en.wikipedia.org/wiki/Audrey_Tang
In the USA, Jen Pahlka went from running a ragtag "civic hacking" org called Code For America to helping to found the United States Digital Service under Obama, bringing some of that UK GDS spirit to America's dreadful online presence, which had been largely built and maintained by beltway bandits who'd billed handsomely and delivered some of the internet's greatest crimes against usability:
But the USDS's legacy is bitter. In 2025, USDS was effectively dismantled and replaced with DOGE, Elon Musk's handpicked team of tech-bro cultists who set out to dismantle as much of the US government as possible, deliberately sabotaging the usability of America's governmental systems to make it harder for the public to access the services they are entitled to and pay for with their taxes.
My own run-in with this was my attempt to get a certificate of citizenship for my daughter when she turned 18: all I could find was an online form that started by requiring me to list the dates and flight numbers for every trip I'd taken to the USA from the time I was born to the day I became a US citizen, a 50+ year period that started with a trip to visit my snowbird grandparents in Florida when I was six months old. The entire support and advice service for the US Customs and Immigration Service has been replaced with a DOGE chatbot that repeatedly emails and texts links to the form, no matter what question you ask, and no matter whether you call, email or use the website's chat interface:
Many of the DOGE kids were monsters. The most chilling DOGE story I've heard was the anonymous testimony of NIH officials who begged the DOGE children who were dismantling their work to spare some long-running cancer research projects whose great promise would be vaporized if they were interrupted. The DOGE kids laughed at these entreaties, saying that once Musk had perfected "General AI" we wouldn't need cancer research, because their tame AI god would cure cancer.
But not every DOGE operator was a digital arsonist. Take Dan Berulis, a DOGE staffer who came out of the private sector and later turned whistleblower over the group's activities, who now faces assassination attempts:
Berulis joined DOGE to improve America's digital infrastructure, not to dismantle it. When he talks about his motives, he sounds like an early GDS pioneer, one of Audrey Tang's direct-action government data scrapers, or one of the Code For America hackers who followed Pahlka to USDS:
DOGE was a catastrophe. It left America's government digital presence in far worse shape than it found it, and even the modest savings it claimed to have made from all this destruction turn out to be lies:
But as Berulis demonstrates, there is a bipartisan group of skilled, ethical technologists who are desperate to do meaningful public interest work. Their numbers swell every day, as Big Tech continues to curdle â no longer merely sclerotic and enshittifying monopolies, now active participants in Trump's authoritarian dismantling of democracy itself:
Tech bosses' gleeful mass layoffs mean that tech workers can no longer count on good treatment and stable, high-earning careers; at the same time, tech bosses' betrayal of democracy makes the prospect of working for a tech company far more ethically dubious than mere ad-tech optimizations. The result is a bumper crop of geeks looking for ways to do good with their lives and skills â as all the emails in my inbox asking for advice about this attests.
Enter NYC Mayor Zohran Mamdani, who has made "public excellence" the cornerstone of his politics, hiring the most skilled workers he can find and then giving them all the authority and resources they need to fix 100,000 potholes, bring New York's worst landlords to justice, and deliver every day for all the people of New York:
Mamdani has just unveiled his Public Interest Technology (PIT) Crews: five "game changing" teams of public interest hackers who will remake NYC's digital services:
I'll go farther than that: the PIT Crews â and Mamdani's project as a whole â is delivering the entire failed promise of DOGE. Unlike Musk and Trump, Mamdani is actually rooting out fraud and waste. The reason Mamdani can do this â and the reason billionaires can't â is that the fraud and waste that undermines governments at all levels come from the super-rich, with their tax-dodging, their no-bid contracts, their addiction to public subsidies.
Musk owes his riches to federal bailouts and contracts: if he wants to "eliminate government fraud and waste" he should turn over his files to an IRS inspector (if he can find a survivor of the DOGE massacre) and surrender himself for a lengthy prison sentence. For Musk, "government fraud and waste" is a single mom on food stamps who misses a box on a 600-page form because she's exhausted from working three jobs to make rent â not a no-bid contractor trousering billions in public funds for projects that overcharge and underdeliver.
Mamdani's PIT Crews are "small groups of engineers and designers will strive to change the hidebound and confusing nature of current city services by using state-of-art skills to rapidly whip up specialized apps that solve real problems." Mamdani says that they'll "raise expectations on what government can deliver, because we really can deliver."
As Levy describes it, the big difference between the Obama-era USDS and 2026's PIT Crews is "a skeptical, almost adversarial, stance toward Big Tech." NYC's PIT Crews explicitly recruit top-tier hacker talent who want to "make software that doesn't serve advertisers, the military, or the pocketbooks of centibillionaires."
Their inaugural chief is Lisa Gelobter, a veteran of both tech firms and the USDS, who says that "Without technology, policy is just words written on a piece of paper." The first project on her roster is implementing "Click to Cancel," a policy inaugurated by Lina Khan, Biden's FTC Chief â and then dismantled by Trump. Under Click to Cancel, companies are required to create one-click workflows to cancel subscriptions and memberships, ending the pernicious, incredibly profitable practice of trapping people with impossible-to-halt recurring billings. Today, Khan is running Mamdani's Economic Development Board, and her Click to Cancel rule is back â for New Yorkers, at least:
NYC PIT Crew's new Click to Cancel site will be live when the policy takes effect on Oct 1. It's a whistleblower site that will make it easy to report merchants who make it hard to get shut of their online Roach Motels (users check in, but they don't check out). It's estimated the Click to Cancel rule will save New Yorkers $160m in the first year alone â but only if Mamdani can enforce it, which is why this website is so critical.
This focus on meat-and-potatoes service delivery was once dismissed as "sewer socialism," an unserious form of progressive politics with an undue focus on improving people's daily lives at the expense of high-flying political change. Today, Mamdani is at the vanguard of an army of proud sewer socialists, who say that once you deliver for people in their day-to-day existence, they will trust you and back you when you fight for deep, structural changes (and the corollary: if you can't deliver for people in their daily lives, why should they trust you when you claim that you'll make everything better?):
3,000 techies applied for 35 jobs with NYC's PIT Crews, and, as Levy writes, many of them are high-flying senior coders who are willing to take a massive pay-cut and forfeit their stock options to do something that's both technically excellent and meaningful to their users' lives.
It's a clear message to other leaders, at every level of government. Many of the most skilled, ambitious people in every field want to make the world a better place. Every city, county and state could use a squadron of PIT Crews, and there's an army of coders who would give anything for the chance to give everything to make a better world.
This is particularly noticeable in Central and Eastern Europe, where such services just didn't exist until the last decade or so.
Unfortunately, the procedures are still, by and large, stuck in the 1970s or worse, meaning that passport and ID renewals are still a massive pain in the ass forcing you to show up in person and wait in queues. But when it comes to taxes and property registers, it's all (thankfully) possible to do online, with the Polish government holding the digital records of your income taxes and you only having to confirm the numbers are correct on the Ministry of Finance website or submit corrections through an online form that mirrors the old paper forms from the 1990s.
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
Hardly a day goes by without my getting an email from someone looking for a way to do good with technology. From computer science students thinking about post-grad careers to seasoned coders with decades of experience, there's an army of hackers looking for a way to turn their expertise into public goods.
There's a name for this movement: it's called "Public Interest Technology" and the people who work in it are called "public interest technologists." There've always been techies who understood the link between tech and public wellbeing and who committed themselves to working for the betterment of society, but their numbers swelled as Big Tech companies saturated their markets and switched from growing by making products people like, to locking in their users and then extracting more value from their technological prisoners:
It was the era when (in the words of Facebook's Jeff Hammerbacher) "The best minds of my generation are thinking about how to make people click ads":
https://quoteinvestigator.com/2017/06/12/click/
For organizations like the Electronic Frontier Foundation, the growing cohort of hackers who wanted to hack for good was great news. Our staff technologist group swelled from a couple of overworked computer scientists helping lawyers and activists with campaigns to a series of increasingly ambitious software projects, from Privacy Badger (a tracking-blocker that every web user needs):
https://privacybadger.org/
To Let's Encrypt and Certbot, projects that forever changed the internet's default state, so that today, nearly all online communications are encrypted and resistant to mass surveillance:
https://certbot.eff.org/
Other opportunities for public interest technologists proliferated. Bruce Schneier created the canonical resource page for Public Interest Technologists, including career opportunities for would-be public interest technologists:
https://public-interest-tech.com/
But the motherlode of public interest technologist opportunities wasn't the nonprofit sector â it was the public sector. It started with the UK's Government Digital Service, a group of public-spirited hackers (many of them ex- of the BBC, where they'd been tempest-tossed by endless internal power-struggles over the role of the internet in public service media) who retooled many of the UK government's most important administrative front-ends. For several glorious years, Britons delighted to the daily marvel of having their routine interactions with their government transformed from clunky, broken web-pages to slick, superbly thought through online processes that had all the polish of Amazon or Google, but without any of the gamesmanship, manipulation or privacy invasions:
Despite many attempts at official sabotage by a string of increasingly shambolic UK governments, the GDS still exists, and it still does amazing work, even though it operates today with a fraction of the official support that it enjoyed at its inception. The last time I renewed my UK passport, I was gobsmacked by how easy and sensible the process was. Local authorities have gotten in on the act, too: I renewed my absentee voting registration with Hackney Council last week and it was as simple as scanning a QR code, affirming my details, and clicking "submit."
Around the world, a generation of public sector technologists duplicated and improved on the UK GDS's work. In Taiwan, a rogue public interest hacker named Audrey Tang led a group of digital guerrillas in creating shadow versions of every Taiwanese government website that scraped and remade the entire digital presence of the Taiwanese state to make public information and services accessible, legible and useful to its people. After the next election, Tang was named Taiwan's first ever Minister of Digital Affairs (today, she is a Taiwanese "Ambassador-At-Large"):
https://en.wikipedia.org/wiki/Audrey_Tang
In the USA, Jen Pahlka went from running a ragtag "civic hacking" org called Code For America to helping to found the United States Digital Service under Obama, bringing some of that UK GDS spirit to America's dreadful online presence, which had been largely built and maintained by beltway bandits who'd billed handsomely and delivered some of the internet's greatest crimes against usability:
But the USDS's legacy is bitter. In 2025, USDS was effectively dismantled and replaced with DOGE, Elon Musk's handpicked team of tech-bro cultists who set out to dismantle as much of the US government as possible, deliberately sabotaging the usability of America's governmental systems to make it harder for the public to access the services they are entitled to and pay for with their taxes.
My own run-in with this was my attempt to get a certificate of citizenship for my daughter when she turned 18: all I could find was an online form that started by requiring me to list the dates and flight numbers for every trip I'd taken to the USA from the time I was born to the day I became a US citizen, a 50+ year period that started with a trip to visit my snowbird grandparents in Florida when I was six months old. The entire support and advice service for the US Customs and Immigration Service has been replaced with a DOGE chatbot that repeatedly emails and texts links to the form, no matter what question you ask, and no matter whether you call, email or use the website's chat interface:
Many of the DOGE kids were monsters. The most chilling DOGE story I've heard was the anonymous testimony of NIH officials who begged the DOGE children who were dismantling their work to spare some long-running cancer research projects whose great promise would be vaporized if they were interrupted. The DOGE kids laughed at these entreaties, saying that once Musk had perfected "General AI" we wouldn't need cancer research, because their tame AI god would cure cancer.
But not every DOGE operator was a digital arsonist. Take Dan Berulis, a DOGE staffer who came out of the private sector and later turned whistleblower over the group's activities, who now faces assassination attempts:
Berulis joined DOGE to improve America's digital infrastructure, not to dismantle it. When he talks about his motives, he sounds like an early GDS pioneer, one of Audrey Tang's direct-action government data scrapers, or one of the Code For America hackers who followed Pahlka to USDS:
DOGE was a catastrophe. It left America's government digital presence in far worse shape than it found it, and even the modest savings it claimed to have made from all this destruction turn out to be lies:
But as Berulis demonstrates, there is a bipartisan group of skilled, ethical technologists who are desperate to do meaningful public interest work. Their numbers swell every day, as Big Tech continues to curdle â no longer merely sclerotic and enshittifying monopolies, now active participants in Trump's authoritarian dismantling of democracy itself:
Tech bosses' gleeful mass layoffs mean that tech workers can no longer count on good treatment and stable, high-earning careers; at the same time, tech bosses' betrayal of democracy makes the prospect of working for a tech company far more ethically dubious than mere ad-tech optimizations. The result is a bumper crop of geeks looking for ways to do good with their lives and skills â as all the emails in my inbox asking for advice about this attests.
Enter NYC Mayor Zohran Mamdani, who has made "public excellence" the cornerstone of his politics, hiring the most skilled workers he can find and then giving them all the authority and resources they need to fix 100,000 potholes, bring New York's worst landlords to justice, and deliver every day for all the people of New York:
Mamdani has just unveiled his Public Interest Technology (PIT) Crews: five "game changing" teams of public interest hackers who will remake NYC's digital services:
I'll go farther than that: the PIT Crews â and Mamdani's project as a whole â is delivering the entire failed promise of DOGE. Unlike Musk and Trump, Mamdani is actually rooting out fraud and waste. The reason Mamdani can do this â and the reason billionaires can't â is that the fraud and waste that undermines governments at all levels come from the super-rich, with their tax-dodging, their no-bid contracts, their addiction to public subsidies.
Musk owes his riches to federal bailouts and contracts: if he wants to "eliminate government fraud and waste" he should turn over his files to an IRS inspector (if he can find a survivor of the DOGE massacre) and surrender himself for a lengthy prison sentence. For Musk, "government fraud and waste" is a single mom on food stamps who misses a box on a 600-page form because she's exhausted from working three jobs to make rent â not a no-bid contractor trousering billions in public funds for projects that overcharge and underdeliver.
Mamdani's PIT Crews are "small groups of engineers and designers will strive to change the hidebound and confusing nature of current city services by using state-of-art skills to rapidly whip up specialized apps that solve real problems." Mamdani says that they'll "raise expectations on what government can deliver, because we really can deliver."
As Levy describes it, the big difference between the Obama-era USDS and 2026's PIT Crews is "a skeptical, almost adversarial, stance toward Big Tech." NYC's PIT Crews explicitly recruit top-tier hacker talent who want to "make software that doesn't serve advertisers, the military, or the pocketbooks of centibillionaires."
Their inaugural chief is Lisa Gelobter, a veteran of both tech firms and the USDS, who says that "Without technology, policy is just words written on a piece of paper." The first project on her roster is implementing "Click to Cancel," a policy inaugurated by Lina Khan, Biden's FTC Chief â and then dismantled by Trump. Under Click to Cancel, companies are required to create one-click workflows to cancel subscriptions and memberships, ending the pernicious, incredibly profitable practice of trapping people with impossible-to-halt recurring billings. Today, Khan is running Mamdani's Economic Development Board, and her Click to Cancel rule is back â for New Yorkers, at least:
NYC PIT Crew's new Click to Cancel site will be live when the policy takes effect on Oct 1. It's a whistleblower site that will make it easy to report merchants who make it hard to get shut of their online Roach Motels (users check in, but they don't check out). It's estimated the Click to Cancel rule will save New Yorkers $160m in the first year alone â but only if Mamdani can enforce it, which is why this website is so critical.
This focus on meat-and-potatoes service delivery was once dismissed as "sewer socialism," an unserious form of progressive politics with an undue focus on improving people's daily lives at the expense of high-flying political change. Today, Mamdani is at the vanguard of an army of proud sewer socialists, who say that once you deliver for people in their day-to-day existence, they will trust you and back you when you fight for deep, structural changes (and the corollary: if you can't deliver for people in their daily lives, why should they trust you when you claim that you'll make everything better?):
3,000 techies applied for 35 jobs with NYC's PIT Crews, and, as Levy writes, many of them are high-flying senior coders who are willing to take a massive pay-cut and forfeit their stock options to do something that's both technically excellent and meaningful to their users' lives.
It's a clear message to other leaders, at every level of government. Many of the most skilled, ambitious people in every field want to make the world a better place. Every city, county and state could use a squadron of PIT Crews, and there's an army of coders who would give anything for the chance to give everything to make a better world.
Object permanence: Typewriter penguin; Sounding Canadian; Android v Google; âThe Magician Kingâ; Ghostbuster Rosie; Illegal warranty void stickers; Dieselgate again! Your bossâs AI camera in your bedroom; Dissolving clowns; Millionaire on billionaire violence.
#25yrsago Aussie teens are addicted to their phones https://web.archive.org/web/20010818220523/http://news.ninemsn.com.au/national/story_5807.asp
#20yrsago Canadian librarians decry âCaptain Copyrightâ https://web.archive.org/web/20060813004140/https://cla.ca/Access_Copyright_CptCopy_let_Final_.pdf
#20yrsago TiVo/Macrovision screw up breaks devices again https://zatznotfunny.com/2006-08/tivo-macrovision-and-the-stealth-broadcast-flag/
#20yrsago Will the Supreme Court strike down the TSAâs secret laws? https://papersplease.org/gilmore/
#15yrsago Choosing Android because you donât trust Google https://www.theguardian.com/technology/2011/aug/09/technology-failure-more-important-than-success
#15yrsago HOWTO sound Canadian https://web.archive.org/web/20110610104919/http://www.oed.com/public/canadianenglish
#15yrsago Lev Grossmanâs The Magician King: fantasy sequel, the banality of magic and the magic of banality https://memex.craphound.com/2011/08/09/lev-grossmans-the-magician-king-fantasy-sequel-the-banality-of-magic-and-the-magic-of-banality/
#10yrsago Rosie the Riveter, Ghostbusters edition https://www.deviantart.com/hugohugo/art/We-Can-Bust-It-621803816
#10yrsago Thai telcoms regulator wants tourists to use location-tracking SIMs https://web.archive.org/web/20160812182254/https://www.nationmultimedia.com/breakingnews/Thailand-mulls-location-tracking-tourist-SIM-cards-30292551.html
#10yrsago Mysterious medical research consortium: we should own volunteersâ clinical trial data for 5 years https://www.techdirt.com/2016/08/08/medical-researchers-want-up-to-five-years-exclusivity-clinical-trial-data-derived-volunteers/
#10yrsago Illegal âWarranty Void If Removedâ still ubiquitous: theyâre on the Xbox One S https://web.archive.org/web/20160809092923/https://motherboard.vice.com/read/the-xbox-one-s-still-uses-microsofts-illegal-warranty-void-if-removed-sticker
#10yrsago Your medical data: misappropriated by health-tech companies, off-limits to you https://web.archive.org/web/20180806230935/https://www.wired.com/2016/02/our-medical-data-must-become-free/
#10yrsago Return of Dieselgate: 3 more hidden programs found in VW Audi/Porsche firmware https://www.reuters.com/article/us-volkswagen-emissions-audi-idUSKCN10I0PB/
#10yrsago Timelapse of pills dissolving: âdecaying clownsâ https://www.youtube.com/watch?v=4rY3X4xafs0
#5yrsago When your boss wants an AI camera in your bedroom https://pluralistic.net/2021/08/09/computer-says-no/#disciplinary-tech
#5yrsago The 22 Murders of Madison May https://pluralistic.net/2021/08/09/computer-says-no/#existential-crisis
#1yrago Millionaire on billionaire violence https://pluralistic.net/2025/08/09/elite-disunity/#awoken-giants
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
Hardly a day goes by without my getting an email from someone looking for a way to do good with technology. From computer science students thinking about post-grad careers to seasoned coders with decades of experience, there's an army of hackers looking for a way to turn their expertise into public goods.
There's a name for this movement: it's called "Public Interest Technology" and the people who work in it are called "public interest technologists." There've always been techies who understood the link between tech and public wellbeing and who committed themselves to working for the betterment of society, but their numbers swelled as Big Tech companies saturated their markets and switched from growing by making products people like, to locking in their users and then extracting more value from their technological prisoners:
It was the era when (in the words of Facebook's Jeff Hammerbacher) "The best minds of my generation are thinking about how to make people click ads":
https://quoteinvestigator.com/2017/06/12/click/
For organizations like the Electronic Frontier Foundation, the growing cohort of hackers who wanted to hack for good was great news. Our staff technologist group swelled from a couple of overworked computer scientists helping lawyers and activists with campaigns to a series of increasingly ambitious software projects, from Privacy Badger (a tracking-blocker that every web user needs):
https://privacybadger.org/
To Let's Encrypt and Certbot, projects that forever changed the internet's default state, so that today, nearly all online communications are encrypted and resistant to mass surveillance:
https://certbot.eff.org/
Other opportunities for public interest technologists proliferated. Bruce Schneier created the canonical resource page for Public Interest Technologists, including career opportunities for would-be public interest technologists:
https://public-interest-tech.com/
But the motherlode of public interest technologist opportunities wasn't the nonprofit sector â it was the public sector. It started with the UK's Government Digital Service, a group of public-spirited hackers (many of them ex- of the BBC, where they'd been tempest-tossed by endless internal power-struggles over the role of the internet in public service media) who retooled many of the UK government's most important administrative front-ends. For several glorious years, Britons delighted to the daily marvel of having their routine interactions with their government transformed from clunky, broken web-pages to slick, superbly thought through online processes that had all the polish of Amazon or Google, but without any of the gamesmanship, manipulation or privacy invasions:
Despite many attempts at official sabotage by a string of increasingly shambolic UK governments, the GDS still exists, and it still does amazing work, even though it operates today with a fraction of the official support that it enjoyed at its inception. The last time I renewed my UK passport, I was gobsmacked by how easy and sensible the process was. Local authorities have gotten in on the act, too: I renewed my absentee voting registration with Hackney Council last week and it was as simple as scanning a QR code, affirming my details, and clicking "submit."
Around the world, a generation of public sector technologists duplicated and improved on the UK GDS's work. In Taiwan, a rogue public interest hacker named Audrey Tang led a group of digital guerrillas in creating shadow versions of every Taiwanese government website that scraped and remade the entire digital presence of the Taiwanese state to make public information and services accessible, legible and useful to its people. After the next election, Tang was named Taiwan's first ever Minister of Digital Affairs (today, she is a Taiwanese "Ambassador-At-Large"):
https://en.wikipedia.org/wiki/Audrey_Tang
In the USA, Jen Pahlka went from running a ragtag "civic hacking" org called Code For America to helping to found the United States Digital Service under Obama, bringing some of that UK GDS spirit to America's dreadful online presence, which had been largely built and maintained by beltway bandits who'd billed handsomely and delivered some of the internet's greatest crimes against usability:
But the USDS's legacy is bitter. In 2025, USDS was effectively dismantled and replaced with DOGE, Elon Musk's handpicked team of tech-bro cultists who set out to dismantle as much of the US government as possible, deliberately sabotaging the usability of America's governmental systems to make it harder for the public to access the services they are entitled to and pay for with their taxes.
My own run-in with this was my attempt to get a certificate of citizenship for my daughter when she turned 18: all I could find was an online form that started by requiring me to list the dates and flight numbers for every trip I'd taken to the USA from the time I was born to the day I became a US citizen, a 50+ year period that started with a trip to visit my snowbird grandparents in Florida when I was six months old. The entire support and advice service for the US Customs and Immigration Service has been replaced with a DOGE chatbot that repeatedly emails and texts links to the form, no matter what question you ask, and no matter whether you call, email or use the website's chat interface:
Many of the DOGE kids were monsters. The most chilling DOGE story I've heard was the anonymous testimony of NIH officials who begged the DOGE children who were dismantling their work to spare some long-running cancer research projects whose great promise would be vaporized if they were interrupted. The DOGE kids laughed at these entreaties, saying that once Musk had perfected "General AI" we wouldn't need cancer research, because their tame AI god would cure cancer.
But not every DOGE operator was a digital arsonist. Take Dan Berulis, a DOGE staffer who came out of the private sector and later turned whistleblower over the group's activities, who now faces assassination attempts:
Berulis joined DOGE to improve America's digital infrastructure, not to dismantle it. When he talks about his motives, he sounds like an early GDS pioneer, one of Audrey Tang's direct-action government data scrapers, or one of the Code For America hackers who followed Pahlka to USDS:
DOGE was a catastrophe. It left America's government digital presence in far worse shape than it found it, and even the modest savings it claimed to have made from all this destruction turn out to be lies:
But as Berulis demonstrates, there is a bipartisan group of skilled, ethical technologists who are desperate to do meaningful public interest work. Their numbers swell every day, as Big Tech continues to curdle â no longer merely sclerotic and enshittifying monopolies, now active participants in Trump's authoritarian dismantling of democracy itself:
Tech bosses' gleeful mass layoffs mean that tech workers can no longer count on good treatment and stable, high-earning careers; at the same time, tech bosses' betrayal of democracy makes the prospect of working for a tech company far more ethically dubious than mere ad-tech optimizations. The result is a bumper crop of geeks looking for ways to do good with their lives and skills â as all the emails in my inbox asking for advice about this attests.
Enter NYC Mayor Zohran Mamdani, who has made "public excellence" the cornerstone of his politics, hiring the most skilled workers he can find and then giving them all the authority and resources they need to fix 100,000 potholes, bring New York's worst landlords to justice, and deliver every day for all the people of New York:
Mamdani has just unveiled his Public Interest Technology (PIT) Crews: five "game changing" teams of public interest hackers who will remake NYC's digital services:
I'll go farther than that: the PIT Crews â and Mamdani's project as a whole â is delivering the entire failed promise of DOGE. Unlike Musk and Trump, Mamdani is actually rooting out fraud and waste. The reason Mamdani can do this â and the reason billionaires can't â is that the fraud and waste that undermines governments at all levels come from the super-rich, with their tax-dodging, their no-bid contracts, their addiction to public subsidies.
Musk owes his riches to federal bailouts and contracts: if he wants to "eliminate government fraud and waste" he should turn over his files to an IRS inspector (if he can find a survivor of the DOGE massacre) and surrender himself for a lengthy prison sentence. For Musk, "government fraud and waste" is a single mom on food stamps who misses a box on a 600-page form because she's exhausted from working three jobs to make rent â not a no-bid contractor trousering billions in public funds for projects that overcharge and underdeliver.
Mamdani's PIT Crews are "small groups of engineers and designers will strive to change the hidebound and confusing nature of current city services by using state-of-art skills to rapidly whip up specialized apps that solve real problems." Mamdani says that they'll "raise expectations on what government can deliver, because we really can deliver."
As Levy describes it, the big difference between the Obama-era USDS and 2026's PIT Crews is "a skeptical, almost adversarial, stance toward Big Tech." NYC's PIT Crews explicitly recruit top-tier hacker talent who want to "make software that doesn't serve advertisers, the military, or the pocketbooks of centibillionaires."
Their inaugural chief is Lisa Gelobter, a veteran of both tech firms and the USDS, who says that "Without technology, policy is just words written on a piece of paper." The first project on her roster is implementing "Click to Cancel," a policy inaugurated by Lina Khan, Biden's FTC Chief â and then dismantled by Trump. Under Click to Cancel, companies are required to create one-click workflows to cancel subscriptions and memberships, ending the pernicious, incredibly profitable practice of trapping people with impossible-to-halt recurring billings. Today, Khan is running Mamdani's Economic Development Board, and her Click to Cancel rule is back â for New Yorkers, at least:
NYC PIT Crew's new Click to Cancel site will be live when the policy takes effect on Oct 1. It's a whistleblower site that will make it easy to report merchants who make it hard to get shut of their online Roach Motels (users check in, but they don't check out). It's estimated the Click to Cancel rule will save New Yorkers $160m in the first year alone â but only if Mamdani can enforce it, which is why this website is so critical.
This focus on meat-and-potatoes service delivery was once dismissed as "sewer socialism," an unserious form of progressive politics with an undue focus on improving people's daily lives at the expense of high-flying political change. Today, Mamdani is at the vanguard of an army of proud sewer socialists, who say that once you deliver for people in their day-to-day existence, they will trust you and back you when you fight for deep, structural changes (and the corollary: if you can't deliver for people in their daily lives, why should they trust you when you claim that you'll make everything better?):
3,000 techies applied for 35 jobs with NYC's PIT Crews, and, as Levy writes, many of them are high-flying senior coders who are willing to take a massive pay-cut and forfeit their stock options to do something that's both technically excellent and meaningful to their users' lives.
It's a clear message to other leaders, at every level of government. Many of the most skilled, ambitious people in every field want to make the world a better place. Every city, county and state could use a squadron of PIT Crews, and there's an army of coders who would give anything for the chance to give everything to make a better world.
If you'd like an essay-formatted version of this post to read or share, here's a link to it on pluralistic.net, my surveillance-free, ad-free, tracker-free blog:
I'm sure that working in social media â dealing with people as mass statistical abstractions â is a cognitohazard, the sort of thing that could make anyone a little solipsistic, convinced that everyone else is a kind of stimulus-responding automaton lacking the interiority that you yourself experience.
But when it comes to Mark Zuckerberg, I'm increasingly convinced that he didn't acquire his worldview through the self-inflicted brain damage of his long exposure to the back-end of a vast social media system. I think the causal arrow points in the other direction: I think that Zuck founded Facebook because he doesn't really believe that other people are truly real, at least not as real as he is.
We see this in Facebook's very earliest days, as we see it today, as we see it at every critical juncture in Facebook and Zuckerberg's history.
Consider Facebook's origins, founded by a young Zuckerberg in his dorm as a means to nonconsensually rate the fuckability of his fellow Harvard undergrads:
The boy Zuck was delighted and surprised that so many of his fellow students entrusted him with their data but even then, he had no inkling as to why they would do so. Privately, he jeered at his users for trusting him, calling them "dumb fucks":
Zuck has since prosecuted history's most ruthless war on privacy, a surveillance campaign that would put the Stasi to shame and make Orwell scoff at the hacks butchering his work with over the top absurdities.
Zuck doesn't think you deserve any privacy, but boy does he ever value his own. This is a guy who bought the four houses surrounding his San Francisco home and left them empty in order to form a buffer zone:
When a single candid photo of Zuck and his family in their kitchen leaked (from Facebook!), Zuck, his lawyers, and his operatives treated it as a three-alarm fire:
https://abc7news.com/archive/8933289/
Zuckerberg's acquired a vast Hawaiian acreage and left most of it undeveloped, fenced off and patrolled by guards to prevent anyone from catching a glimpse of his private life. In order to acquire this acreage, Zuck exploited a dirty legal tactic called "heirs property," which leverages the informal basis of indigenous land claims by locating a single person with a colorable claim to their distant relatives' territory in order to force an auction of the ancestral land:
If Zuck thought other people are as real as he is, he wouldn't spy on them in ways he himself could never tolerate. He certainly wouldn't pay fancy white-shoe lawyers to steal their land out from under them. At heart, Zuck is a billionaire solipsist to beat all other examples of the form â a billionaire social media solipsist who sees others as manipulable collections of statistical abstractions, and not as people at all:
When Zuck is forcibly reminded that other people do indeed exist, he takes it very badly. He's insisted that Sarah Wynn-Williams, a former FB exec turned whistleblower, must pay him $111,000,000 as punishment for her excellent tell-all memoir Careless People. His lawyers say that Wynn-Williams violates the non-disclosure and non-disparagement "agreement" of her old Facebook employment contract merely by standing motionless and silent for an hour on-stage:
Once you realize that Zuck doesn't really think other people exist, "the metaverse" starts to make a lot more sense. Why would Zuck light $61b on fire in a bet that we will all stand still while he converts us and everyone we love into legless, sexless, low-polygon, heavily surveilled cartoon characters that he imprisons in a virtual world he stole from a 25 year old satirical dystopian cyberpunk novel? It's easy to understand if we're all non-player characters â if that's true, then the metaverse is surely our native habitat.
For Zuck, people aren't co-equals with needs that are as real and important as his own. For Zuck, people are problems to be solved. He embodies Terry Pratchett's maxim (voiced by Granny Weatherwax) that "sin is when you treat people like things."
Nowhere is this sin more on display than in Zuck's relationship to the social connections that bind together the users of his platforms. Zuck has benefited enormously from the fact that you love your friends more than you hate him, but (because hell is other people), you can't all agree on when to leave and where to go next, so you stay put on Facebook and Instagram:
For Zuck, the fact that you and your friends have trapped one another in a mutual hostage-taking is maddening, because those friends who've tied you to his platform refuse to organize their social contact with you to "maximize your engagement" with Facebook and Insta, which would let him maximize the number of ads he shows you. Rather, these friends just want to be your friends, which means that they don't want to get into stupid endless fights to keep you replying or stage little entertaining skits to keep you scrolling.
At first, Zuck tried tweaking his algorithm to replace your friends with trolls who'd bait you into flamewars. When that petered out, he stole a march from Tiktok and recruited an army of theater kids to do amateur dramatics for you in exchange for the promise of an intermittent reward schedule payment for the sketches that got the most views:
The problem (for Zuck) is that theater kids are also people and they resent being jerked around by the algorithm and ripped off by Meta's rigged revshare slot-machine. Last year, he started signaling that he would replace the theater kids â and your friends â with chatbots:
Chatbots have been a catastrophic bet for Meta, far worse than the metaverse. Meta shares are in a death-spiral as investors figure out that when Zuck fired all his coders and replaced them with chatbots while spending $300b on AI, he was excising the heart of the company's skilled workforce, pissing away all its free cash-flow, and sinking into a bottomless pit of debt to produce a substandard product that no one wants, at the expense of the company's only profitable lines of business:
But Zuck is sure that chatbots can solve his most pernicious problem: the search for a gimmick that will keep you locked to his platform that is under his complete control. Zuck doesn't want to rely on your friends with their unwillingness to maximize your engagement. He doesn't want to depend on volatile and unpredictable trolls to bait you into sticking around to argue and see more ads. He wants to be shut of theater kids and their amateur dramatics that inevitably come with demands for decent treatment.
For Zuck, chatbots dangle the promise of social media without socializing. Zuck thinks he can solve all his problems by imprisoning you in a house of mirrors where you interact with LLMs that are tuned to keep you scrolling no matter what, chatbots that will never demand anything of Meta.
He's been at this for a while, and each generation of chatbots was worse than the last. How bad? The last batch had to be killed off after they took to luring children into explicit sexual role-play:
https://archive.is/fopCh
Nevertheless, the dream of a world without people is one that Zuck can't let go of. Solipsism's seductive song convinced him to buy a company called Social.ai, which specializes in trapping people in conversations with chatbots, and now he's announced his plan to flood Facebook and Instagram with LLM slop:
The amazing thing about this is that Zuck is talking about chatbots as a way to capture a younger audience for his graying platforms. Kids hate chatbots. My 18 year old and her friends use "that's so AI" as a pejorative to dismiss anything distasteful or ugly:
For Zuck â who owns a controlling share of voting stock in his company and need not answer to his board â it's a spectacular act of delusional self-sabotage. Zuck refuses to understand that the majority of his users are on his platform because they love their friends more than they hate him. Zuckerberg is on a relentless quest to isolate you from the friends who keep you on his platform and transfer your bond to groups of people (and now chatbots) who can be commanded by Zuckerberg.
Only someone who doesn't think other people are real could believe that you'd prefer to talk to chatbots than your friends â or that a habit of talking with chatbots would be so hard to break that you'd endure an ever-increasing number of advertising interruptions to maintain those pointless conversations.
In 1993/1994, AOL connected its millions of users to the public internet. These users were unaccustomed to the internet's conversational and technical norms, and they kept coming. It wasn't that the old internet was incapable of absorbing surges of new users: every September, an incoming class of undergraduates found their way online through their universities' computer labs.
But the AOL bridge was different: the flood of users was much larger, and it never stopped. The old internet people who struggled to transfer the culture and techniques of the internet to that flood of newbies called it the "Eternal September."
For the Facebook and Instagram users who are about to be buried in an endless botshit avalanche, this is the beginning of the "Eternal Sloptember." From here on in, the slop only gets worse and thicker and harder to avoid. Zuckerberg refuses to acknowledge that he owes his fortune to the fact that his users love each other more than they hate him, so he has set out to shatter those bonds of love and sharpen that hatred.
It won't end well. Zuck and people like him call themselves "high agency," a disgusting bit of jargon meant to denote someone who has real interiority, wishes and desires (as opposed to the rest of us, who do as we're told and stay where we're put). Zuck's "agency" isn't higher than yours or mine. The difference between him and us is that he doesn't think we're really real, and we know that he's really a monster.
Zuck and people like him call themselves "high agency," a disgusting bit of jargon meant to denote someone who has real interiority, wishes and desires (as opposed to the rest of us, who do as we're told and stay where we're put).
Zuckerburg has gone well beyond proving that he just hates any form of social interaction at all and is willing to collapse entire economies so that he doesn't have to ever do so.
This is the kind of guy who reads about Dead Internet Theory and thinks it's a great idea (because he also thinks money is fake and that chatbots will have their own capital to toss around like a beanbag to simulate GROWTH.
Guys like this eventually conclude that people can't be real like them because we don't do the things they would do. Sure Zuck would spend all day chatting to bots. But most of us don't want to. For Zuck it's the same as talking to people- because he has no friends, because he's a nasty little guy who no one wants to be friends with. But it's easier for him to think of himself as the only real person on earth than realize the truth.
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