Further example of Pepco's incompetence
Today when I went to check on our status, Pepco's online self service application said it didn't recognize our information - repeatedly. So we called Pepco and apparently because I complained yesterday about being called at 4am to hear that crews were circling our neighborhood, Pepco deleted our phone number from the outage information. In other words, to avoid future 4am calls, they also made it impossible for us to check the status of our outage which of course requires the entry of the account phone number. Hard to know whether the Pepco systems are so bad, the training is bad, or everything is bad. But this is a continuing story of calamity after calamity. Share yours. Bob, Dorset Ave.















