Week 11: Global social media: case study China
And here we have my final entry!
Living in an age where digital citizenship is an assumed part of our daily lives, itâs difficult to comprehend that it may differ in other countries. While media censorship as a concept is understood by Western countries, its actual execution is relatively misunderstood. Before reading Cramptonâs explanation of social media usage in China (2011), I too would have assumed Chinese residents go without social media entirely, however thatâs not the case. Crampton explains that ârather than eliminating social media, restrictions on foreign websites and social media have resulted in a flourishing home-grown, state-approved ecosystem in which Chinese-owned properties thrive. YouTube, Facebook, and Twitter are blocked in China, but their Chinese equivalents are expandingâ (2011). So while the Chinese government is simply blocking internationally accessible social platforms, surely it can be assumed that if they did have access to Twitter and Instagram like everyone else, they would have no use for their national platforms. Incorrect. Crampton also found that unlike my hypotheses, it has been found that Asian countries without government blocks, Japan and South Korea, for example, still âflock to domestically developed social media platforms such as GREE and Cyworld, respectively, rather than internationally known sitesâ (2011). Now it has been established that China has developed its own way of communicating via social media and its citizens are not being left out of communication developments, the real challenge comes for those trying to gain insight on Chinese consumers, how the interact with social media and how to enter the countryâs marketplace from an international perspective. Chiu et al. says that âwhile these unique Chinese market characteristics often create challenging wrinkles for marketers to contend with, they donât invalidate the principles that underpin effective social-media strategy elsewhereâ, continuing that adopting a âtest-and-learnâ (2012) approach is often the best option when navigating an unfamiliar market. The benefits of this approach were seen by Dove China when they initially tried to introduce the internationally successful Real Beauty campaign. The campaign was not received well by the Chinese market, therefore the company went back to the drawing board and instead introduced a similar campaign âpartnered with Ugly Wudi, the Chinese adaptation of the US television show Ugly Betty, to weave the Real Beauty message into story lines and mount a number of initiatives, including a blog by Wudi and live online chatsâ (2012). By reassessing the campaign and adapting to the market for their second attempt, their efforts paid off and eventually âgenerated millions of searches and blog entries, increased uptake of Dove body wash by 21% year over year after the showâs first season, and increased unaided awareness of Doveâs Real Beauty by 44 % among target consumers. The estimated return on investment from this social-media campaign was four times that of a traditional TV media investmentâ (Chiu et al. 2012). By recognising that the differences in the approach to Western social media versus Chinaâs localised approach, beneficial outcomes can still be reached by marketers as long as these differences are appreciated and adjusted to.
Itâs been fun guys!
And in the words of Hitchhikers Guide to the Galaxy...
References
Chiu, C, Ip, C & Silverman, A 2012, Understanding social media in China, McKinsey Quarterly, McKinsey & Company: Marketing & Sales, accessed 2 February 2017, <http://www.mckinsey.com/business-functions/marketing-and-sales/our-insights/understanding-social-media-in-china>
Crampton, T 2011, Social media in China: The same, but different, China Business Review, Vol 38, Issue 1, pages 28-31, accessed 2 February 2017, <http://thomascrampton.com/china/social-media-china-business-review/>












