Iāve been using Servint VPS hosting for the past few years and have been very happy with them. But unfortunately I have been experiencing problems for the last couple of months. My forums are regularly going down for a few minutes at a time and I have been submitting tickets to Servint. Servint replied suggesting that my sites arenāt going down. Yet I tried the sites on different PCās at different locations and they have been down. I started a thread on one forum and got confirmation from quite a few members that they experienced downtime. Servint have now accepted that there has been downtime. I asked Servint for suggested solutions and they didnāt provide any I specifically asked if I needed to upgrade the VPS package, they originally said an upgrade wasnāt necessary but 4 days later said that I did need an upgrade. Iāve upgraded twice in the last few weeks and as of today I am on a Super VPS @ $199 / mth - Servint have confirmed that they have upgraded me to this package But my sites have been down for about the last hour or two In my ticket today, Servint have said āthe longest your sites were down was 5 minutesā. This is simply not true, and even if it was true, regular 5 minute downtime is not acceptable in my view. I feel that no one at Servint is taking my issues seriously. They had repeatedly told me that there was no problem but now they admit that there is one and they donāt seem willing or able to fix it - this has been going on for a couple of months. I ask āwhat am I doing wrongā, because I see such great reviews of Servint here on WHT and I donāt understand why Iām not getting the same level of service. I have very limited technical knowledge - should I be using another type of hosting that provides more in-depth tech support? Is it possible that the problems I am experiencing are outside of Servintās control and that I am expecting too much from them? I want to stay hosted with Servint, but Iām having great difficulties at present. Given the great reviews I see of Servint, Iām actually concerned that they will tell me that my business is not worth the trouble and that I should host my sites elsewhere. What should I do?
http://www.webhostingtalk.com/showthread.php?t=726749 (via hurtbyservint)
Yes there are things that are outside a web hosts control, the trick is to minimize those things. In our opinion Servint hasn't dome that. They allegedly take short cuts and hire staff too fast . if you have been hurt by Servint let the people at Facebook.com/hurtbyservint know.
