The Shrewd Underdog

Chris Jones is an IT architect and business consultant currently working on ServiceNow implementations around the world! var _gaq = _gaq || []; _gaq.push(['_setAccount', 'UA-5117367-2']); _gaq.push(['_trackPageview']); (function() { var ga = document.createElement('script'); ga.type = 'text/javascript'; ga.async = true; ga.src = ('https:' == document.location.protocol ? 'https://ssl' : 'http://www') + '.google-analytics.com/ga.js'; var s = document.getElementsByTagName('script')[0]; s.parentNode.insertBefore(ga, s); })();

[shrewdunderdog]

Client Script - Concerning Reference Fields getDisplayValue vs getDisplayBox

So most ServiceNow consultants will run an AJAX server-side call to the database to retrieve the the Display Value of a Reference field. This is of course SerivceNow's own best-practice MO. 

However, this invokes server-side logic that is unnecessary when the browser is storing this on the client side. Inspect your source on the client end (Chrome Dev Tools in my case) and you can use the following in your client script to retrieve the display value instead of the usual sys_id that is retrieved:

g_form.getDisplayBox('field_name').value

OR

g_form.getValue(g_form.getDisplayBox('field_name').id)

To get a Choicelist/DropDown list display value -

For regular forms, use this:

var disp = g_form.getDisplayBox("field_name").value;

In the Service Catalog, you may have to use this instead:

var varDisp = g_form.getDisplayBox(g_form.resolveNameMap("variable_name")).value;

Bingo!

[shrewdunderdog]

ServiceNow - Incident Managment - Finding Assignment Groups of an Assignee

When assigning an incident to a person you normally populate the Assignment Group first, and then the Assigned To field will only give options of the members of the assignment group.

What if there is a need to do it the other way round. Whilst ServiceNow facilitates the above in the OOB state of the instance, the reverse is not set up.

Many customers will want to assign an incident to a person as well as one of the person's groups, in that order. This is because they will know the name of the assignee but not their group. This is simple to set up in two steps:

Create a Script Includes with the query function returned

Configure the Reference Qualifier in the assignment group data dictionary

Script Includes

FindAssigneeGroups.getUserGroups = function(userID) { var FoundGroups = new GlideRecord('sys_user_group'); if (!gs.nil(userID)) { var AssigneeGroups = Packages.com.glide.sys.User.getMyGroups(userID); if (AssigneeGroups.size() != 0) { FoundGroups.addQuery('sys_id', AssigneeGroups); } else { FoundGroups.addQuery('sys_id','Assignee has no groups'); } } return FoundGroups.getEncodedQuery(); };

Reference Qualifer

Right-click on the field Assignment Group and select Dictionary.

In the field called Ref Qual enter the following code to trigger the script includes above:

javascript:FindAssigneeGroups.getUserGroups(nameofassigntofield)

[shrewdunderdog]

ServiceNow Managing Views - Module Arguments

So there are a number of ways to manage "Views" in ServiceNow:

View Rules

User preferences

and in Modules the View field and the Argument field

View rules only allows condition based ruling, so if you have no condition the rule is not triggered.

User preference management is nightmare manually or otherwise.

Managing views from modules in applications is particularly tricky.

The view value stored in the View name field works wonderfully, until the user manually changes the view and the User preference created will override it.

Enter the Arguments field. Simply enter the following into the field:

sysparm_userpref.tablename_list.view=viewone&sysparm_userpref.tablename.view=viewtwo

The part of the encoded URL sets the view for the list that is initially loaded. Whilst the second portion of the encoded URL manages the view that is loaded when a record is open from the list.

[shrewdunderdog]

SYS_ID Exporting CSV

EXPORT CSV

If you are using the Dublin version of ServiceNow or higher , you can add this URL Parameter to export the sys_id and all fields to CSV

&CSV&sysparm_default_export_fields=all

How to use this parameter

1. Navigate to the list of records whose sys_id is required. 2. Build your filter 3. Right click the Filter, and select Copy URL 4. Paste the URL into a new browser window 5. Add &CSV&sysparm_default_export_fields=all to the end of the URL 6. A CSV file with all fields AND the sys_id is exported.

Example URL

https://<your_instance>.service-now.com/incident_list.do?sysparm_query=active%3Dtrue%5Ecategory%3DApplication&CSV&sysparm_default_export_fields=all

[shrewdunderdog]

Here's what's new at Google I/O 2014

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ServiceNow unveils "citizen app development" platform for business users - ARNnet

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ServiceNow App Creator Demo youtube.com

[shrewdunderdog]

Restoring Deleted Records and References

[shrewdunderdog]

Michael.randall, servicenow.com

Revised for clarity← Older revisionRevision as of 23:08, 6 November 2013Line 27:Line 27: |- |- | password_reset.wf.refresh_rate | password_reset.wf.refresh_rate−| Determines how often to check status of the workflow. Represented in the password re…

[shrewdunderdog]

marketwatch.com

ServiceNow customers can more easily benefit from the agility of cloud computing while still maintaining governance and controls

AUSTIN, Texas, Apr 30, 2014 (BUSI­NESS WIRE) -- Grav­i­tant ® today announced that it has inte­grat­ed its…

[shrewdunderdog]

Granular Control of Form Tab Toggle Behavior via Client Scripts

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[yetanotherdevblog-blog-blog-blog]

Another requirement we’ve been looking for lately is the ability to resolve or close multiple incidents from the list view. This might seem like a simple task, creating a basic UI Action of a list choice type, and do a simple

current.state = 6; current.update();

And that’d do fine, for all...

[shrewdunderdog]

UCT 2nds! Me in the nets. #backintheday #uct #university #capetown #cricket #club #batting #nets #captain

[shrewdunderdog]

Team Sky’s Froome left his main rivals for dead to win the longest stage of the 2013 Tour ahead of Colombia’s Nairo Quintana (Movistar) and move more than four minutes clear at the top of the general classification. #cycling #sport #Froome #ChrisFroome #toudefrance

[shrewdunderdog]

Luis Suarez says he wants to leave Liverpool as the club cannot match his ambition of playing in the Champions League and winning titles. #Liverpool #Suarez #red #football #soccer

[shrewdunderdog]

From the sound desk #sandton #church #southAfrica #God #Jesus #love