Don't use text! Just don't!
Its amazing how many companies still write lengthy, wordy guides to explain things. It takes a lot of tedious effort to construct and the unfortunate reality is most users won't bother with them.
Sorry, but people just don't learn as well from words. Its probably because images are more easily recalled. At least, that's what the science says.
Remember that scene from the Matrix where Trinity learns how to fly the helicopter in 15 seconds?
Imagine if they'd given her a textbook to read instead!?










