Solution manual for A Guide to Computer User Support for Help Desk and Support Specialists 4th Edition by Fred Beisse
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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client’s specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field.
Language: English
ISBN-10: 0495806498
ISBN-13: 978-0495806493
ISBN-13: 9780495806493
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Solutions Manual for A Guide to Computer User Support for Help Desk and Support Specialists 5th Edition by Fred Beisse
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Solution manual for a guide to computer user support for help desk and support specialists pdf download
Solution manual for a guide to computer user support for help desk and support specialists 4th edition pdf
a guide to computer user support for help desk and support specialists 4th edition Solution manual
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