Expert Tips to Repair “0x0000003B” Blue Screen Error on Your PC
Imagine that you are doing some crucial work on your computer, and it shuts down suddenly. The next time you power on your PC, it shows you a blue screen with an error message. The screen that appears is also referred as Blue Screen of Death (BSOD), and it appears when your PC encounters a fatal system error causing a system crash. In the current blog, you will get familiar with the blue screen error “STOP: 0x0000003B,” that appears on your PC running Windows 7, or Windows Server 2008 R2.
BSOD occurs when your PC encounters a fatal system error that leads to a computer crash. It may occur due to any hardware failure, corrupt device drivers, missing crucial Windows or DLL files, etc. When BSOD appears on your PC screen, you must take an immediate action for instant PC repair, or else it may damage your other vital PC components. Read the complete blog to know about the steps you can perform when your PC encounters a BSOD. On your PC running Windows 7, or Windows Server 2008 R2, you may receive blue screen error due to several reasons. It may be difficult to cover all the scenarios in a single blog. Therefore, you will read the two common scenarios in which the BSOD appears on your Windows 7, or Windows 8 Server PC.
Scenario 1: When ‘Rdpdr.sys’ tries to reference an unavailable memory location.
Your PC may crash intermittently, and the following error message may appear on the computer screen:
“STOP: 0x0000003B (0000000080000003, parameter2, parameter3, 0000000000000000)”
The error occurs when ‘Rdpdr.sys’ system file tries to allocate an unavailable memory on your PC. There is a Hotfix available on the Microsoft’s official website that applies to the problem. You can download the respective Hotfix from the website, and run it on your computer to fix the issue. You can also seek help from a reliable computer tech professional, or search for other PC troubleshooting methods available online.
Scenario 2: When ‘D3D9’ runtime fails to perform parameter validation.
While running certain applications like Cyberlink YouCam, you may receive the following error message on your computer screen:
“Stop 0x0000003B (c0000094, fffff8800ff22e54, fffff880098897f0, 0) SYSTEM_SERVICE_EXCEPTION”
The error occurs when ‘D3D9’ runtime application fails to validate the rectangle values passed by applications like YouCam. Therefore, the incorrect rectangle coordinates get passed to the ‘Dxgkrnl.sys’ component. However, the ‘Dxgkrnl.sys’ component also fails to validate the rectangle values, and thus causes a “Divide by Zero” exception. To resolve the issue, you can access the Microsoft’s official website to download and run the respective Hotfix download that applies to the computer problem.
If you face trouble while obtaining the Hotfix from the website, then you can visit your nearest PC repair shop, or connect to an online computer support technician to get your PC issues fixed. You can also use the steps mentioned below to obtain the Hotfix from the Microsoft official website.
How to Download and Run Hotfix on Your PC?
1. First, go to the Microsoft's support website. 2. In the search box, type your error code, and then press ‘ENTER’ on the keyboard. 3. A list of Knowledge Base articles will appear on the screen. 4. Locate, and select the article that relates to your computer problem. 5. After finding the article, open it, and then check for the respective Hotfix download. 6. If the Hotfix download is available, then click the ‘Hotfix Download Available’ blue button at the top-left. 7. Now, you may see ‘Microsoft Services terms and conditions agreement’ page. 8. On the page, click the ‘I Accept’ option. 9. Type your email address, and then select the operating system. 10. Also, type the text available in CAPTCHA image, and then select ‘Request Hotfix’ to receive the Hotfix. 11. Once you click the ‘Request Hotfix,’ you may receive an email from the Microsoft. 12. The email may contain the ‘URL’ to download the Hotfix on your PC. 13. Now, click the ‘URL’ to start the download, and then save it on your PC facing the problem. 14. Once the Hotfix gets downloaded on your PC, try to locate it. 15. After locating the Hotfix, run the Hotfix installer file to start the installation process. 16. Now, keep following the on-screen instructions to install the Hotfix. 17. Once Hotfix gets installed successfully, restart the computer. 18. Check, if your PC issue gets resolved.
If the Hotfix gets downloaded and installed properly, then you may not receive the same error. However, you need to know that Hotfix can only help you in fixing a specific problem on your PC. It may not resolve other computer problems, and downloading the incorrect Hotfix may damage other PC components. Therefore, download the Hotfix cautiously, or you can also consult a local computer tech person to fix your computer.
Conclusion
In the blog mentioned above you read about the two common scenarios in which the “0x0000003B” blue screen error appears on your PC running Windows 7, or Windows Server 2008 R2. You also read about downloading, and installing the Hotfix on your computer to fix a specific PC issue. If you're still getting the error after installing the respective Hotfix, then you should connect to a reputed computer support company to avail a quick resolution for all sorts of computer problems.