#9 - New Communication Technologies and their Influence on the Lives of Disabled People
Human communication is a process in which an individual initiates a message and transmits information to the intended receivers. This is achieved using verbal and nonverbal symbols and contextual cues in order to create meaning and have it understood by the receiver, with minimal distortion (DeFleur et al. 2014, p.8).
This process can become obstructed for people with disabilities, namely those disabilities where communication is limited or somehow distorted. These include hearing, vision and speech impairment, acquired neurogenic disorders and developmental disabilities, such as Autism Spectrum Disorder (McNaughton & Light 2013). People with these disabilities thus require augmentative and alternative communication (AAC) methods, used to supplement or replace speech and/or writing for people with communication impairments (McNaughton & Light). AAC techniques are becoming increasingly associated with new Information and Communication Technologies (ICT), which communicate information through the use of modern technologies such as the Internet, wireless networks and mobile phones (Christensson 2010).
New Communication Technologies are integral in aiding people with disabilities to overcome their communication barriers, thus improving their quality of life. The modernising of these technologies is generating many benefits for people requiring augmentative and alternative communication and are essential in their social development. Also, due to the increased accessibility that the modern devices provide, AAC options continue to be brought into the mainstream and are thus more accepted in society.
New communication technologies are advancing the social development of people living with a disability, and the benefits of these technologies for people and children with Autism Spectrum Disorder (ASD) in particular are considerable. Autism Spectrum Disorder is an umbrella term covering a set of developmental disabilities and people with ASD can have significant difficulties with social interaction, verbal and nonverbal communication (NIDCD 2014). Due to their unique perspectives and ways of thinking, many children with ASD are unable to communicate effectively and have difficulties responding to others (NIDCD 2014). Therefore, AAC options for these people are essential, and computer-mediated communication plays a significant role in overcoming these difficulties.
Due to their condition, people with ASD can be socially isolated and the Internet provides them with a comfortable environment in which to interact with others online. Having the opportunity to write to someone, rather than speaking to them, is generally preferred by Autistic people as it removes the anxiety and nonverbal cues involved with interpersonal communication. The Internet allows them to socially develop by providing them with the independence and confidence to successfully build relationships online that may not be possible offline (Gillespie-Lynch et al. 2014).
Advances in the social development of people with a disability can also be attributed to recent progresses in iPhone and iPad applications designed specifically to improve responsiveness in Autistic children. The ECHOES research project, exploring the effects of technology in schools, determined the advantages of a group of apps known as Visual Scene Displays. These apps provide detailed context to common situations and children with ASD often find the use of technology engaging and motivating (Parson et al. 2015). Also, HandHold Adaptive, a company focussed on creating AAC apps especially for people with ASD is continuing to develop new software. The iPrompts app is a picture-prompting tool introduced in 2009, designed to help Autistic children to focus on tasks as well as learning socially acceptable behaviours (Siri & Lyons 2013). The Autistic children who participated in the ECHOES project responded well to the different apps, demonstrating skills and understanding that were previously constrained by the standard curriculum (Parsons et al. 2015).
New communication technologies are maximising opportunities for growth, interaction, learning and play for children with ASD, ultimately allowing them to thrive (Parsons et al. 2015). And as their confidence grows, their ability to participate and contribute to mainstream society increases.
The iPad and iPhone have become commonplace in modern society, and AAC is utilising these devices to make their methods more accessible to those who need them (McNaughton & Light 2013). In comparison to specialised assistive devices such as speech-generating devices (SGD’s), modern communication technologies are extensively available and much easier to acquire. Also, regular mobile devices are more cost-effective than SGD’s, allowing people who require AAC the option to purchase a more convenient product that still manages to provide them with the necessary support (McNaughton & Light)
Improved access to new ICTs is proving beneficial to people with a disability, particularly those with hearing or vision impairments. People with sensory disabilities have restricted access to visual and/or auditory information due to deafness, blindness or deaf-blindness (Ladner 2012) and thus require assistance for augmentative and alternative communication. Programs included in mobile devices are assisting these people to communicate effectively and they are able to use these accessible technologies to their advantage. For instance, texting is a standard form of communication for deaf people because they communicate through sign and text, and the primary role of deaf technology is to help transmit and receive information in a visual or tactual way (Ladner 2012). Therefore, the constant need for texting and messaging features to keep up with popular demand is also increasing the accessibility of AAC methods for people with a disability.
Moreover, the use of video telephony is now a commodity product, supplied by organisations such as Skype, and applications including Facetime (Ladner 2012).
The videophone has become a reality for deaf people due to the development of the VRS, a video relay service allowing a deaf person to talk with a hearing person through a relay operator working as a sign language translator (Ladner 2012). New ICTs are paving the way for programs such as the VRS to be made possible, addressing the needs of people with hearing impairments and improving their ability to communicate. Likewise, there are included features in mobile devices that aid people with vision impairments. Phones using spoken commands are trending and this is obviously accommodating to people who rely on their hearing. For instance, current features such as spoken GPS devices within the phone are suitable for vision impaired people, and there are developments in place to improve on the GPS system. Therefore, the availability of new ICTs is significantly improving the lives of people with a disability due to their association with augmentative and alternative communication.
Due to new communication technologies, AAC has been brought into the mainstream and is thus more socially accepted. The multi-purpose nature of current mobile and tablet devices offer people requiring AAC access to a range of functions above of their particular needs. People with a disability have a right to the same range of communication options available to the rest of society and due to the advances of modern technology, this has been made possible (McNaughton & Light 2013). AAC apps are available from the same store as regular apps, increasing general awareness from the public, as well as allowing people with a disability to explore a range of business, educational and social apps (McNaughton & Light 2013).
Additionally, the stigma occasionally associated with assistive technologies does not exist using mobile devices, which are socially valued in modern society (McNaughton & Light 2013). By meeting their AAC needs using mainstream devices, people with disabilities are not marginalised by their communication impairments, making them more widely included. Social acceptance is a pinnacle goal for all adolescents, but is more difficult for teenagers needing AAC. For most adolescents, keeping up with the trends and trying to fit in is an essential part of life, and new ICTs are helping teens with a disability to feel more accepted.
Current smartphone devices are significantly increasing in popularity amongst teenagers and 85% of adolescents aged between 15-18years own a mobile phone, spending an average of 1.5 hours per day sending and receiving texts (Zheng 2015, p. 1462). The desired features of communication devices for teens with communication difficulties include access to the required vocabulary, reliability and ‘coolness’ of the language style of a teenager, provided on an age appropriate device (Zheng 2015). AAC features on mobile and iPad devices are meeting these conditions and their popularity is facilitating the social integration of AAC adolescents with their peers. For people requiring AAC, the use of new communication technologies continues to be influential in providing the necessary methods of communication through mainstream devices that inspire social acceptance.
Communication is a fundamental part of human life and for people requiring augmentative and alternative communication it is imperative that they have the necessary tools to ensure that they are able to communicate effectively. The introduction of AAC features in new communication technologies is vastly improving the lives of people with a disability, allowing them access to universally accepted devices. Also, the social development of people struggling to communicate is expedited due to the innovative programs available through modern devices. Moreover, by bringing AAC into the mainstream, new communication technologies have made AAC devices approachable and have thus encouraged more acceptance from society.
The increasing success of the partnership between AAC methods and modern communication technology is generating future projects with the potential to have even more benefits for AAC users. Current technological research to aid people with sensory disabilities includes the development of GPS phone relayed audio descriptions of obstacles in the environment that will be extremely helpful for people with vision impairments (Zheng 2015). Moreover, the new TOBY iPad application for Autistic children is just one of many new technologies for people with ASD currently in a trial period (Moore et al. 2015).
For more information on Handhold Adaptive, click here.
People with a disability and their families continue to embrace the use of iPads and other mobile technologies for AAC systems. However, merely adopting the technology does not guarantee success, as additional supports are often required to maximise outcomes. Nevertheless, the quality of life for people requiring AAC has been enhanced due to new communication technologies, and the infinite potential of these technologies is revolutionary.
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