#Bell is the most unethical #Telecommunication company in Canada
6 December 2014 - It has been nearly a year, since I offered areas for improvement to Bell Mobilty senior executives about a system failure that removed features from my long-term plan, contrary to statements (made as recently as this month) by their Bell Support staff, and there has been no attempt to resolve, restore, or compensate for their mistake. I certainly tried, I spent thousands of hours this year, many on the phone with a Bell senior executive, trying to get my plan restored, and to be able to activate my wife's phone, still unused, because without correcting the defect that exists in Bell's system, all other customers might also be affected. This link is now blocked from sharing by #Google after a spam report went in, which I am appealing https://plus.google.com/117329049834813746474/posts/JvzyGTaYYZD I reached out to others, telling them to review this story, and it got me blocked (again) because Bell doesn't want you to see their shortcomings, any more than they desire to improve customer experience #CX . I did find that rather shocking, I was sure I was just informing them of a clerical error, but it cost me my loyalty, my plan, and my expense for BELL Smartphones (LOCKED) because one has still not been activated (my wife's matching smartphone) after I realized that Bell intended to repeat their mistake and would do it to her plan also, if we switched. So, besides my loss, it is hers too, and everyone else. I continue to do whatever I can, to alert people of this problem #Bell LINKS CONTINUE PAST UPDATES BELOW. 350 days of Shaming, no attempt to resolve, PETTY BELL How to follow #Bell Canada complaints: https://plus.google.com/117329049834813746474/posts/Wc2A1HJhuYN UPDATE Bell removes customer feedback page from #Facebook to avoid negative #CustomerService Comments. Now they don't have to delete them, they simply don't allow any #Customer critiques of their less than stellar services. Don't forget to add your own #BellHell stories, check the Community " #Bell Canada Sucks" https://plus.google.com/u/0/communities/108308305473273713047 Well, the Commissioner for Telecommunication Complaints has wrapped up their case: Bell admits fault, decides they are not in a contract like customers, and after 1000 personal Man-hours, and CCTS and BBB and CRTC and other man-hours excluded, they offer for their neglect, and failure to communicate, a restitution value of $25. WOULD YOU ACCEPT THAT, AFTER WHAT I WENT THROUGH? Of course, that is about what the company pays Brian to stonewall each hour, that they can continue to wear down the customer. Expect more updates and sharing in my compensation to #BellMobility Shame and Lawsuits are the only way to deal with #BellCanada They simplyREFUSE to accept responsibility for mistakes, have the worst #CustomerService record among the #telecommunications companies, and perhaps the suddenPRICE INCREASES and surprises are due to $Bell shareholder concerns as they cannot continue to turn a profit while facing a mass exodus of loyal #Bell customers, degraded service in #BellMobility #BellFiberOp and basically, every subsidiary of their #BCE company holdings. They have a Code Of Conduct that all employees are admonished to follow, but watch how quick they are to point fingers at one another, when you try to get to the top. Outsourcing work outside Canada, violating or misleading the plans they signed on to, while holding customers accountable months after termination. I never heard from a Customer Retention person, but am gradually down-sizing my need for Bell and continuing to collect the horror stories from those who feel they were mislead, defrauded or mistreated by the Largest Telecommunication company in #Canada I’m just a retired veteran, caring for a disabled wife, lost my communication through no fault of my own, and when my mom spend the night in Emergency, no relative or friend could get in touch with me due to the lost feature that Bell Canada’s Customer Relations Manager is refusing to give me back: My basic Call Display, that always existed on my plan. ( Corporate #Bullying ) This has caused quite the hardship and stress, lost sleep, countless hours. All the way through regulators, BBB, to Executive Office, I am now denied basic Customer Service on this matter with Bell Aliant (with whom I pay my bundle)#CRTC #Telecommunication 16 December 2013, I paid $17.25 to swap my Cellular Phone (A simple ESN change) at the Bell Aliant store, 8753 (Bedford Commons), Nova Scotia ( imagine, long-time loyal customer paying to stay with them? ) Bell Mobility took away my Call Display, part of the grandfathered legacy plan they accepted when they bought out Bell Aliant. Don’t take my word for it (Or Bell’s) look for yourself at the plan in the links. Nice way to treat a retired, loyal customer, trying to get back what he paid for! #bullies So, I was looking at the CODE OF CONDUCT that CEO, George Cope set out for all employees, from Executive Office, to the subsidiaries, and found the blame-game to be more than I could take. http://www.bce.ca/assets/Uploads/Documents/CodeofConducten.pdf He said/she said, no one making whole what they took away, without my knowledge (or their employee's knowledge) and without my consent, and in compensation, offered to sell me a NEW PLAN at a remarkable price just slightly higher than the competition! Guess where I am today? New #Mobility carrier, after 20 years, I decided if my#Loyalty wasn't worth 8 bucks (nothing to the company) than Bell Canada was not the company to do business with. Bell Canada is too petty to correct their mistake, I must give in, or do without the service for which I pay. (If anyone would like to see my plan, check my Photos on my Twitter links below) DON’T BELIEVE BELL CANADA LIE : “Customer has been offered resolution but will not accept”: WHAT? If a THIEF takes your wallet and offers to SELL It back to you in consolation, would YOU be satisfied? BLIND IGNORANCE / DENIAL! I'm interested in all customer service complaints, regarding dishonored plans or contracts, or misleading statements and Fraud. If you have a story to tell, please collaborate for better Customer Service: EMAIL: [email protected] Other Links and Complaints available upon request. Too Many for this space Check for yourself Quickly as they remove negative responses, or those that collaborate with other disgruntled customers on their Facebook page. They continue to fail to address this simple request, even though they are far from simply adding the feature back now. https://www.facebook.com/BellCanada?filter=2 FACEBOOK WOES Linked Tweets (Pictures) How it started:https://twitter.com/novascotiarasta/status/428265341618520064 Missed Calls: (Like when Mom went by Ambulance to hospital) https://twitter.com/novascotiarasta/status/430759675261624320 My Bell Plan: (Bullied out of it) https://twitter.com/novascotiarasta/status/429626934666862592 Billing Errors: (checked with other customers, it's appalling ! ) https://twitter.com/novascotiarasta/status/429084398571376640 Non-existent plan: https://twitter.com/novascotiarasta/status/428214641614139392 Early Rate Increase? https://twitter.com/novascotiarasta/status/428980153062924288 Bell Mobility increases/changes: (Right after #BellLetsTalk FREE #PublicRelations campaign ) http://novascotiarasta.sharedby.co/share/99YBz3 Loyalty Reward: https://twitter.com/novascotiarasta/status/428305344042127360 Bell Remorse: https://twitter.com/novascotiarasta/status/429313578567757824 DAILY UPDATES https://plus.google.com/117329049834813746474/posts/PDRajEVu4Fm Losing Bell Edge: https://twitter.com/novascotiarasta/status/429031400444940289 Federal Justice Michael Phelan called BELL's Conduct* " REPREHENSIBLE " http://shrd.by/AdOF8M Repeat Offenders? Violation is 'standard procedure': http://shrd.by/q9O3JT Poor CEO George Cope: https://twitter.com/novascotiarasta/status/428924579776847872 Clear Customer Plans: Thanks #CRTC https://twitter.com/novascotiarasta/status/428863098317844482 Previous 100 RETWEETS http://www.twitlonger.com/show/n_1s0a64l Bell Canada has a FACEBOOK PAGE https://www.facebook.com/BellCanada ( where NEGATIVE comments or collaboration are removed ) ( They can’t remove your Screen Captures that you save ) So, Bell Canada won’t resolve this, so I leave it to you to decide : Who do you think is at fault? * Who do you think should pay for the error?* Should the old loyal customer pay for the deceptive tactic? I’d still be on my CDMA Phone If I had not been defrauded from my plan. The CRTC needs to regulate better. This is NOT a responsible Telecommunication Company at all! (I was fine with #BellAliant service before #Bell took them over too) See if these are still available for viewing: FACEBOOK PUBLIC COMMENTS APPAULED BY BELL LIES? https://www.facebook.com/BellCanada/posts/739726462713575?stream_ref=10 MYSTERIOUS DATA USAGE CHARGES? https://www.facebook.com/BellCanada/posts/739796696039885?stream_ref=10 FAIR DEALINGS AND CUSTOMER SERVICE? https://www.facebook.com/BellCanada/posts/739230626096492?stream_ref=10 IMAGINE THE BAD PUBLICITY ‘BELL CANADA’ GETS, THEY REFUSE MY “OFFER” TO LET THIS GO IF THEY GIVE ME BACK MY PLAN BACK INTACT? BEWARE OF BELL CONTRACTS (NEW OR OLD) https://www.facebook.com/BellCanada/posts/738678536151701?stream_ref=10 CUSTOMER LOYALTY LOST OVER BAD RELATIONS? https://www.facebook.com/BellCanada/posts/738651586154396?stream_ref=10 TELECOMMUNICATION COMPANY HS POOR COMMUNICATION? https://www.facebook.com/BellCanada/posts/739623316057223?stream_ref=10 BELL CANADA LIES? ( _ No Shirt Sherlock!_ ) https://www.facebook.com/BellCanada/posts/739712466048308?stream_ref=10 BELL IS NOT ABOVE THE LAW http://www.cbc.ca/news/canada/nova-scotia/bell-is-not-above-the-law-says-man-awarded-21k-for-privacy-breach-1.2489793 Charges for NON-EXISTENT feature of my Smartphone are going up: http://novascotiarasta.sharedby.co/share/99YBz3 #Mobility #Rates Places you can call if you are in Bell Hell , like I am: Here's other ways to deal with Telecom Company problems CRTC 1-888-221-1687 Ombudsman Commissioner for Complaints for Telecommunications Services CCTS 1-888-221-1687 Email : [email protected] Website: http://www.ccts-cprst.ca/ Better Business Bureau [email protected] Find your area on Website: http://www.bbb.org/ Gripevine https://gripevine.com/ To file a complaint (Gripe) & submit through channels to head office. (co-managed by Dave Carroll who is famous for ♫ United Breaks Guitars ♫ about United Airlines #CustomerSupport United Breaks Guitars ) BELL IS NOT ABOVE THE LAW – Federal Judge, Justice Michael Phelan calls Bell’s Conduct “ REPREHENSIBLE “ http://www.cbc.ca/news/canada/nova-scotia/bell-is-not-above-the-law-says-man-awarded-21k-for-privacy-breach-1.2489793 (That would be under George A Cope’s Leadership, see also Crying story about Canadian competition) http://www.bell.ca/an-open-letter-to-all-canadians (same page) Bell told CBC that credit checks on customers are "standard procedure." ( Slow learners? They will do it again then! ) http://www.cbc.ca/news/canada/nova-scotia/bell-tv-says-damaging-credit-checks-are-standard-procedure-1.2326163 $100,000,000 Lawsuit gets the OK to proceed against Bell Mobility. (that would be under Wade Oosterman’s Management) http://www.huffingtonpost.ca/2013/10/04/court-certifies-class-act_n_4044373.html There is much more, let's not put all our eggs in one basket, who knows, Bell could call my Cellular phone today, and fix all this mess, at no cost to them. I made my Offer to them They refused, remember?