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New Island Provides Full ITSM Capabilities from AWS with Locally Hosted BMC Helix
Autonomous enterprise management SaaS platform provides end-to-end service and operations management with intelligence New Island Technologies, the distributor of BMC in Sub Saharan Africa, has confirmed that BMC, a global leader in IT solutions for the digital enterprise, has announced the local availability of the BMC Helix Platform in South Africa. The announcement of the in-country roll-out of BMC Helix, provides partners and customers access to the first cloud-native, micro-services-based platform hosted on AWS. With BMC Helix, BMC is delivering the industry’s first and only intelligence-enriched, integrated IT Service Management (ITSM) and IT Operations Management (ITOM) platform. Building on leading Cognitive Service Management (CSM) capabilities, BMC Helix now includes both ITSM and ITOM capabilities enabling organisations to proactively and predictively discover, monitor, optimise, remediate, and deliver an omni-channel service experience for IT and line-of-business. These services will be delivered out of the AWS Cloud Datacentres in Cape Town, South Africa. “Enterprises are experiencing a tech tsunami with trends like multi-cloud, multi-device (IoT), multi-channel, DevOps, AI/ML, and bots creating enormous complexities in their IT landscapes,” said Marten van Heerden, Head of Solutions at New Island Technologies – the BMC distributor for Sub Saharan Africa. Read the full article
