Branch Manager position, Wilson, NC
Self-Help has an opening for a Branch Manager in Wilson, NC. If you are interested in applying for this position, please submit your resume and cover letter describing why you are a fit for this position to [email protected]<mailto:[email protected]>. Applications must be received by August 15, 2016 to ensure consideration. Applications received after this date may or may not be considered, depending on the applicant pool. The position will remain posted until filled. You can view the full job description below. This job is open to both internal and external candidates. If you know a qualified candidate, please refer them to the Careers<https://www.self-help.org/careers> page on the Self-Help website. Referrals are always appreciated! Position: 1661 Branch Manager Location: Wilson, NC The Organization: Self-Help is a leading national community development financial institution (CDFI) headquartered in Durham, NC. Founded in 1980, Self-Help has provided over $6.9 billion in financing to 112,000 families, individuals and businesses underserved by traditional financial institutions. It helps drive economic development and strengthen communities by financing hundreds of homebuyers each year, as well as nonprofits, child care centers, community health facilities, public charter schools, and residential and commercial real estate projects. The Self-Help family of non-profit organizations includes North Carolina's Self-Help Credit Union, Self-Help Federal Credit Union, Self-Help Ventures Fund and the Center for Responsible Lending, a national policy and advocacy organization addressing abusive lending practices. Through its credit union network, Self-Help serves over 120,000 people in North Carolina, California, Chicago and Florida and offers a full range of financial products and services. Learn more at www.self-help.org<http://www.self-help.org>, www.self-helpfcu.org<http://www.self-helpfcu.org> andwww.responsiblelending.org<http://www.responsiblelending.org>. Position Description: The Branch Manager is responsible for managing the branch toward a strong economic performance including: achieving branch goals and budgets; community relations and new business development; staffing branch operations; supervising and developing member service representatives; ensuring effective and efficient member service, maintaining adherence to branch operating policies and procedures, and maintaining appropriate facilities and equipment. Essential Responsibilities: BRANCH OPERATIONS * Maintain effective branch operations including, timely opening and closing, adequate staffing levels, and effective member service. * Ensure adherence to operational policies, procedures and controls to ensure the safety and security of employees, members and credit union assets. * Recommend action plans to improve operational policies, procedures and controls, and mitigate controllable losses in operations. * Oversee the physical facilities and equipment of the branch office, establish appropriate safety practices for employees, and ensure security procedures are being followed. * Apply and evaluate policies and procedures for the branch. Ensure that the branch is in compliance with Self-Help's processes and procedures, federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies. * Assist staff or members in solving complex account problems. * Serve as first escalation point for member issue resolution including complaints, exceptions, and requests for management. * Manage the lending function of the branch; conduct loan interviews; process, approve and/or close loans; ensure adherence to sound credit practices and administration policies. * Implement plans and coordinate programs and activities to meet performance goals. * Support staff and perform other projects and duties as needed. STAFF MANAGEMENT AND DEVELOPMENT * Review and evaluate daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone's time is maximized to serve members. * Supervise branch staff to deliver effective and efficient member service, and provide feedback as needed. * Supervise branch staff to deliver effective and efficient member service; identify development needs and provide timely feedback. * Conduct timely hiring, employee development, performance management, and compensation reviews for branch tellers and member service representatives. * Ensure that staff receives on-going training, including compliance and security procedures. * Create and maintain a cross-selling environment within the branch. BUSINESS PLANNING AND FINANCIAL MANAGEMENT * Maintain knowledge of accounting and financial principles, marketing and sales principles, credit analysis, economics and other bank functions. * Monitor branch performance and activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts. * Perform auditing, reconciling, and reporting to ensure adherence to quality controls, compliance and managing branch self-assessment process. BUSINESS DEVELOPMENT * Analyze trends in both local/niche market and member profiles to identify potential sales, service opportunities and performance variability factors. * Participate in community relations and new business development activities to enhance Self-Help's reputation and demand for products and services. STRATEGIC PLANNING * Participate in strategic planning to develop branch level production goals, budgets and operating plans to achieve them. Minimum Qualifications: * Bachelor's degree or equivalent combination of education and/or experience and 3 to 5 years of banking or retail experience, including 2 to 3 years of supervision. * Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. * Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data. * Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. * Analytical and problem solving skills * Proficient with Microsoft Word, Excel and PowerPoint * Ability and willingness to travel to cover other branches, if needed. Desired Qualifications: * Prior sales or sales management experience in a financial institution, retail or service industry. * English/Spanish fluency. Physical Requirements: Frequently requires use of manual dexterity and repetitive motions, primarily with the wrists, hands, and/or fingers. Must be able to occasionally lift and exert force of up to 10 pounds. Compensation: Competitive nonprofit salary, based on experience, plus a generous benefits package. Application: To apply, send resume and cover letter, describing why you are a fit for this position, [email protected]<mailto:[email protected]>. Please include the position title as the subject. Application must be received by August 15th, 2016 to ensure consideration. Applications received after this date may or may not be considered, depending on the applicant pool. The position will remain posted until filled. Self-Help is committed to providing equal employment opportunities to all persons regardless of race, color, class, age, religion, disability that can be accommodated, marital status, ancestry, nationality, family status or sexual orientation.
