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Queue system is the next logical step to manage Delivery Queue System which will result more productive and will also built brand loyalty for your business.
Queue system is the next logical step to manage Delivery Queue System which will result more productive and will also built brand loyalty for your business.
call queue management To reduce the call hold time & get the client satisfaction use Call Queue management to boost the business when customer hang the call if they are in queue.
To manage a customer's call in a well manner, try Call Queue management and entertain your customer so that they do hang the call even if they are in queue.
Call Queue Management
To manage a customer calls in a well manner try Call Queue management and entertain your customer so that they do hang the call even if they are in queue.
25 posts!
Virtual Queue Management
EaZy-Q, a renowned product of Smart Matrix facilitates banks and other crowded areas with virtual queue management system where the customers can join the queue without their physical appearance. They can request for their bookings through online or by visiting website portals by sitting at their respective places. The process originates a better and smooth environment as the customers does not have to join the long and crowded queues. The customer gets notified via a message, as queue management system communicates through a notification when their turns arrive. This advanced feature has successfully reduced the crowd of people at big organizations, as the function updates them with the notification of their turn, wherever they are. Customers are only welcomed for their services when they are ready to be served.
The system has widely shown its result in restaurants as well. Customer while visiting a restaurant expects for a services where he/she does not has to face any irritation. Long and crowded queue are tiring as well as irritating. Therefore, with virtual queue management customers do not have to stand and waste their time in long queues. At the time of placing an order, the customer is handover with a token number or a virtual ticket. In the meantime, the customer can sit or hang around instead of waiting for their order to come. The customer can track its order status in the queue via the main display where the token numbers are displaying as per the order placed. The display screens also showcase the counter number of the respective token numbers, so that the customers should know from where they have to collect their order. This creates no confusion regarding the orders as the system works on first come first serve basis. This technique will tremendously reduce the rush of customers around the counter asking for status updates.
Waiting Line Management System
Earlier, people were mentally prepared that if they are looking for some service than they have to wait for their turn to come. They took some time from their daily routine life if they are visiting an organisation where they have to join a long queue to get them served. But now the world is changed and there is no more waiting line management system accepted in any organization. Other than time utilization it also makes people tired and irritated. The modern era of technology has provided easy and sophisticated options in every field; therefore Queue management system is the next best logical step for the organizations where there are large numbers of visits every day. The customer will receive a virtual ticket or the token number on placing the order online. Digital Signage (display screen) will display the token number in the premises. Features to this system are as follows: • Customer can get an appointment online through any location. • Customer can see their real time status on their mobile screens. • Customer can sit or accomplish other activity in the meantime instead of standing in the queue. • Customer will receive a notification or a message about their turn. • Organization will have a good brand loyalty because of happy and satisfied customers. • No confusion and no wastage of time. • A wireless queue system which can operate in multiple languages. • Can show third party advertisement on Digital Signage. • Can engage people with current news, weather updates, etc. on display screens. • Live web reporting on dashboard. • The entire system can get designed as per the interiors.
Call Queue Management will never avoid any Call
Is your business losing the customers because they are not entertained properly at the right time? Well Smart Matrix has a solution to this of your problem. You do not have to hire more persons to take call or increase your extensions to be always received. In short you do not have to lend your organization with these many expenses. Call Queue management entertain your customer so that they do hang the call even if they are in queue. Your extension number will never represent a busy tone either it will play the functionality you have decided to make listen to your customers.
This system also keeps records of all the call even if they are disconnected so that you can revert to them whenever you want. The queue system is a high productive source to build and increase your efficiency. Your organization will never lose a customer because of heavy flow in calls as every call will be answered and if not then can also transferred to the preferred extension. Therefore now you have a smooth solution like call queue management in the peak rush hours as all the incoming calls are entertain well on time. Instead of hiring new employees and providing them with suitable training which is time and cost consuming one can opt this easy to applied system.
