I would like to tell a story about how my @capitalone card got me a free cupcake at @cupcakeroyale in Seattle 💁🏼♀️🧁I visited the shop yesterday and got the cutest mini cupcake—I paid for it using the curved companion card I got from the @capitalonecafe in Philly earlier this year. I returned today to the cupcake shop for my sugar fix and she commented, “someone came in here yesterday with the same card!”. I told her it was likely me since C1 only released a few hundred of these cards in the Philly market. She was glad I came back for another cupcake and when I told her I would come back tomorrow too, she handed me a coupon for a free cupcake. I have Capital One to thank for that since our original interaction made an impression on her! Such an awesome customer experience from both ends 🙌🏼 #thankyou #greatcx #customerexperience #surpriseanddelight #capitalonelabs #capitalonecafe #cupcakeroyale (at Cupcake Royale) https://www.instagram.com/p/B3u1SuUH9Gd/?igshid=184gh0rlcv3xg
