May 12, 2014
Customer Service: ‘No Problem’ May BE Your Problem
Customer Service: ‘No Problem’ May BE Your Problem
The following is from a post fromCarol Roth’s Business Unplugged and was written by Catherine Morgan:
“This has been a pet peeve of mine for a while. It’s a big customer service faux pas. Invariably this happens at fast food or low-price retail establishments, but do you say this to your customers? Customers who may be paying you handsomely for your products or services?
The Scenario
A customer…
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