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A social media post has gone viral after a user claimed unauthorised transactions were made under their name through CIMB Bank....
How AI Can Increase Customer Lifetime Value
While both are important for long-term health, smart businesses have long since realized that investing in customer retention has a greater payout than endlessly chasing new acquisitions. Consequently, customer lifetime value (CLV) and ways of improving it should be a top priority. Since AI is already being integrated into every facet of business life, it stands to reason that it could also boost…
Learn how to contact Amazon customer service by phone, chat, and email for order issues, refunds, and account help, wherever you're shopping
LastPass Data Breach: Customer Support Case Details Exposed After Klue Hack
Password manager maker LastPass is notifying customers that their personal information and customer support case records were stolen during a recent hack at one of its technology partners, marking the company’s latest data breach in recent years. Key Takeaways: Third-Party Vulnerability: LastPass customer data, including names, emails, and support records, was compromised not from LastPass’s…
Customer shares seamless Apple refund experience, highlighting strong after-sales service....
From Automation to Elevation: Shifting Your Corporate Team to an Agentic AI Workflow
Why I’m a Big Fan of AI I’ll admit it—I am a big fan of AI. Not because it’s trendy or because everyone seems to be talking about it, but because I’ve seen firsthand how it can eliminate repetitive work, improve decision-making, and give people back something incredibly valuable: time. For years, businesses have focused on automation. We automated emails, reports, workflows, and customer…
Magnetism and stickiness. Two traits brands dream of. If achieved relevantly, draws them like bees to nectar.