Calling Guidance - A Message for all Adaptive Users
You might have seen the news over the last few weeks that the government is making it easier for the Information Commissioner’s Officeto prosecute businesses found to be making nuisance calls.
The ICO previously had to prove that offending calls were causing ‘severe damage or distress’, however now they only need to show that calls are annoying or a nuisance. We are supporting the changes and it’s great to see that the number of complaints about nuisance calls has decreased over the last 12 months – this new ruling will hopefully keep driving those figures down.
Ethan explains the changes in the video below.
The great thing is that any of our Adaptive Dialler users shouldn't be at such a risk. By taking the responsibility out of the hands of agents, and screen popping calls before they’re made, users are able to see who they’re calling – and not call the people they shouldn't be.
To read more about the legal implications and rulings when making outbound phone calls, read our whitepaper here.