When Tech Became “Customer Service”
How Capitalism Stole Our Skills and Slashed Our Wages In the mid-1990s, Level 1 tech support jobs routinely paid $25 to $28 an hour, and that was without requiring a CompTIA A+ certification or a college degree. Entry-level workers handled driver conflicts, hardware replacements, OS installs, and phone-based technical triage. This wasn’t fluff work—this was skilled labor. But capitalism, never…











