#contact center software solution

[coolhodusoft]

Cut Communication Costs with Least Cost Routing: A Game-Changer for Hosted Services

Least Cost Routing, or LCR, is a strategy used by businesses to route calls over the most cost-effective telecommunications provider. 

This system evaluates multiple routes or carriers for a given call and automatically selects the least expensive option that meets the required quality standards.

Whether it’s voice, video, or data traffic, LCR ensures that communication costs are minimized without compromising service quality.

In the realm of hosted services, where businesses provide communication infrastructure as a service such as voice over internet protocol (VoIP), unified communications (UC), and more.

LCR becomes an essential tool to manage costs. The reason? Hosted services often depend on multiple third-party telecom providers to ensure reliability and scalability.

LCR intelligently selects the most affordable routing option from these providers based on real-time factors like pricing, quality, and availability.

Why Is LCR a Game-Changer for Hosted Service?

LCR is a massive game changer for hosted service due to several reasons. Here are some of those:

1. Cost Reduction

The most obvious advantage of LCR is cost savings. Traditional communication models usually rely on fixed pricing structures, meaning you’re locked into one provider or one pricing model. 

LCR breaks this pattern by continuously seeking out the lowest cost routes in real-time, so your business only pays for the most cost-effective solution. For hosted service providers, this can make a huge difference. 

2. Enhanced Call Quality and Reliability

LCR isn’t just about saving money; it also enhances the reliability and quality of communication. 

By monitoring the performance of different carriers, LCR can help route calls through the most stable and highest-quality network available at any given time. This is particularly valuable for hosted services that rely on high uptime and seamless communication for their clients.

3. Scalability and Flexibility

For hosted services, scalability is a major consideration. LCR offers the flexibility to adapt and scale as needed. 

Since it automatically evaluates costs and quality in real-time, your business can manage larger traffic volumes without worrying about escalating telecom expenses.

4. Simplified Billing and Transparency

Another hidden advantage of LCR is the transparency it provides in billing. With traditional telecommunication models, businesses may be faced with complicated billing systems that make it difficult to understand where the money is going. 

LCR simplifies this by offering clear insights into routing choices and associated costs, which can improve budgeting accuracy and accountability.

How Hosted Service Providers Benefit from LCR

Hosted service providers can derive a wide range of benefits from LCR such as:

1. Cost-Effective VoIP Services

Hosted VoIP providers can leverage LCR to optimize their voice traffic and offer highly competitive pricing for clients. 

By selecting the most cost-effective carriers for outbound and inbound calls, hosted VoIP businesses can ensure they provide affordable services without sacrificing voice quality.

2. Smart Routing for UCaaS

Unified Communications as a Service (UCaaS) providers rely on various communication mediums, including voice, video, and messaging. 

By using LCR, these providers can ensure all forms of communication are routed through the best network, keeping costs low and performance high.

3. Minimized Overhead for SMBs

Small to medium-sized businesses (SMBs) using hosted services for their communication needs often struggle with high telecom bills. 

LCR can help them access enterprise-level communication solutions without breaking the bank, providing them with tools that were once only available to large corporations.

Conclusion,

In conclusion, Least Cost Routing is transforming the way businesses approach their communication costs. For hosted service providers, it’s a powerful tool that cuts overhead, improves reliability, and provides greater flexibility.

Whether you’re running a VoIP service, offering UCaaS, or managing communication for any other hosted solution, implementing LCR can unlock significant savings and operational efficiencies.

Source: https://hodusoftpvt.blogspot.com/2025/02/cut-communication-costs-with-least-cost.html

[coolhodusoft]

Empowering Resellers: How IP PBX Software Unlocks New Revenue Streams

It's not uncommon for Internet Service Providers (ISPs), Internet Telephony Service Providers (ITSPs), and telecom companies to sell their service offerings such as Internet Protocol PBX services, VoIP services, VoIP solutions, SIP trunking, and other innovative solutions to third-party organizations, which are known as resellers.

As the name suggests, resellers resell PBX services and other telephony services to their customers and tenants. To enable resellers to resell communication services in a cost-effective manner as well as help ISPs, ITSPs, and telecoms attract new customers and increase revenue streams, some sophisticated IP PBX software solution providers provide a module known as 'Reseller Module.'

This article discusses how IP PBX software can help ITSPs, ISPs, and telecom companies unlock new revenue streams and the various benefits of reseller modules.

How Can a Reseller Module Unlock Revenue Streams?

The Reseller Module in sophisticated multi-tenant IP PBX software solutions enable ISPs, ITSPs, and telecom companies to create tenant admin portals for resellers and provide them with limited rights as well as white labeling functionality.

With limited rights, resellers can create sub-tenants and resell telephony services to them. With white labeling feature, resellers can display their brand name, logo, color, and icons to their sub-tenants. This gives them the freedom to operate in an independent manner.

After admins create multiple resellers, the latter sell available services to their tenants. It must be noted that a reseller cannot create sub-resellers. Only admin (an ISP, ITSP, or telecom firm) can create resellers, which increases their scope to expand their revenue streams.

Under the Reseller Module, resellers can create multiple users using the reseller portal. They can customize services for each sub-tenant as well as easily create bundle plans, bill plans, rate cards, rate plans, tax heads and profiles, bill plan fees, and bill plan requests, for their tenants.

Resellers can choose multiple currencies and language options according to their needs. They can receive payment online through various sources like PayPal, Stripe, Paystack, CCAvenue, and more from their clients.

Benefits of Reseller Module

The Reseller Module in multi-tenant IP PBX software solutions is extremely beneficial for both admins and resellers in various ways. Some of them are:

1. Easy to Use

The reseller module is extremely easy to use for both admins and resellers. The former can use the module to create multiple resellers. The latter can use the module to create multiple tenants and provide different services to them. Afterwards, they can bill their tenants based on their usage.

2. Zero Additional Investment

For ISPs, ITSPs, and telecom companies, the 'Reseller Module' opens up a new revenue stream without them requiring to make any additional investment. Likewise, resellers don’t have to heavily invest on expensive equipment, hardware, software, human resources, and other areas to get started. They only need to pay admins for the services they intend to sell to their clients.

3. Access to a Wide Range of Features

Once authorized by the admin, a reseller can access a wide range of features such as API access, DID access, payment gateway access, profile customization, queue pro access, SMS access, user and role access, Zoho access, and more.

4. Massive Growth

By using the Reseller Module in a multi-tenant IP PBX software solution, ISPs, ITSPs, and telecom companies can enjoy massive growth in their business. They can join hands with multiple resellers and allow them to sell IP PBX services to their tenants. Resellers can also reap the benefits of huge growth as they can create multiple tenants and sell IP PBX services without making any massive investments.

5. Real-time Analytics and Reports

Under the Reseller Module, both admin and resellers can get quick access to a wide array of analytics and reports in real-time. Such reports will help them to resolve issues as soon as they occur, know their business performance, as well as make data-driven decisions.

All In All,

The reseller module is an excellent add-on feature in multi-tenant IP PBX software solutions that allows ISPs, ITSPs, and telecom companies to distribute their service to resellers. If you are curious to know how the reseller module works and how you can synergize with the right resellers, then you need to partner with the right IP PBX software provider and request for a free demo.

Source: https://hodusoftpvt.blogspot.com/2025/01/empowering-resellers-how-ip-pbx.html

[coolhodusoft]

The Role of Advanced Communication Systems in Scaling Managed Services

Managed services. The name is quite popular nowadays. It's a model where a company outsources certain functions (mainly IT operations) to a third-party organization, which is called a managed services provider (MSP).

In today’s fast-paced digital world, MSPs are more critical than ever before. Many organizations leverage managed services to streamline their IT operations.

A study by CompTIA found that 64 percent of organizations use MSPs for at least one IT function. As per the 2022 JumpCloud report about 88 percent of small and medium-sized businesses use MSPs, mainly to handle IT and other operations.

Now, as so many organizations use managed services, MSPs need to make sure that their communication systems are well equipped to scale managed services as needed.

This article explores exactly how advanced communication systems play a pivotal role in scaling managed services. Read on and thank us later.

1. Facilitating Real-Time Collaboration and Coordination

Managed services often span multiple departments, locations, and even countries. Communication systems such as unified communications (UC) platforms, VoIP, video conferencing, and messaging tools help ensure that teams across geographies can collaborate seamlessly. It proves to be essential for scaling, as it reduces silos, increases productivity, and improves service delivery. With real-time communication, MSPs can immediately address service disruptions, provide proactive support, and respond to customer inquiries without the bottlenecks caused by traditional communication methods.

2. Enhancing Scalability through Automation

As organizations grow, the demand for efficient, automated processes becomes more critical. Advanced communication systems often come equipped with AI-driven capabilities and automation features that enable MSPs to scale their operations more effectively. They also reduce human errors, optimize resource allocation, and enable MSPs to support a growing client base with fewer additional resources.

3. Cost-Efficiency and Resource Optimization

Scaling managed services isn’t just about handling more clients. It’s about doing so in a cost-effective manner. By optimizing resources and reducing the need for redundant infrastructure, advanced communication systems can drive down costs. When communication functions are consolidated into a single platform, businesses enjoy lower overhead costs, higher operational efficiency, and efficient reallocation of resources to more critical areas.

4. Automation and AI-Driven Communication

With the rise of artificial intelligence (AI) and machine learning (ML), modern communication systems offer more than just real-time communication. Automation helps MSPs handle a higher volume of requests without a proportional increase in staff, which is critical for scaling. AI-powered chatbots, automated ticketing systems, and intelligent routing of support requests can drastically improve response times and customer satisfaction.

5. Data-Driven Decision Making

In a managed services environment, having access to real-time analytics and data is vital for scalability. By analyzing the valuable data and insights, MSPs can identify potential bottlenecks in service delivery, track customer satisfaction scores, and forecast future demand. These insights enable MSPs to make data-driven decisions about resource allocation, staffing, and key decisions critical to scaling operations.

In Conclusion,

Advanced communication systems are fundamental to scaling managed services efficiently and effectively. By enabling real-time support, enhancing collaboration, improving customer service, and providing analytics, these systems support the growth of MSPs while maintaining high service levels and security.

For MSPs, investing in cutting-edge communication solutions is not just about staying competitive. It’s about ensuring their operations are agile, efficient, and capable of delivering high-quality services at scale.

Source: https://hodusoftpvt.blogspot.com/2024/12/the-role-of-advanced-communication.html

[poojajha]

Cloud Based Call Center Software - Contaque

Contaque is a leading call center software provider in India that resolves all the customer experience problems and also gives details on Cl

Contact Center Software Solution - Contaque

Contaque is India's leading supplier of contact center software solutions. Transform your customer connections using our cutting-edge contact center software. Please contact us if you would like more details.