Jul 25, 2018
What More To Look For In Customer Feedback?
What More To Look For In Customer Feedback?
Most often, companies are well aware of the issues their customers are facing. And at times that could be a deterrent to taking customer feedback seriously. In several of my early discussions with clients, when I ask them to read every customer comment and act on the feedback to improve customer experience, I am told “We already know what is ticking off our customers and we are working on…
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