...if a customer consciously does not have a Facebook account, what right do marketers have to pass the customer's real details to Facebook, the company that has been caught so many times for their illegal practices building unauthorised customer profiles? All Facebook said in those cases was "we're sorry, it a a bug in the software". Bullshit.
What marketers do not realise is that the only smart company in the room is Facebook, and that by giving Facebook their cleansed and verified first-party data will mean that Facebook will sell access to it to your competitors.
Kommentar til artikel på Econsultancy om Googles nye Customer Match funktionalitet, der baseret på uploadede kundeemails giver meget bedre mulighed for at målrette AdWords fremover.
For mig er isæt det andet afsnit validt. Hvor mange marketing-folk er reelt set klar over, hvad de gør, når de signer op til en ny ‘smart’ tjeneste hos en af giganterne? Nogle er selvfølgelig, men mit postulat er, at for langt de fleste vil jagten på det nye og ‘shiny’ overskygge overvejelsen om de langsigtede og mere strategiske konsekvenser.