#customersupporttool

[knowledgebasesoftware]

Customer Service Knowledge Base Best Practices in 7 Steps

The customer service knowledge base can be a powerful tool to use to improve customer service. Here are the 7 steps to building a top-quality knowledge base

Every company’s reputation relies on its customers.The customer service knowledge base can be a powerful tool to use to improve your customer service resulting a win-win for your brand and your customers. Here are the 7 steps to building a top-quality knowledge base

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Helpwise

Helpwise is a Shared Inbox and E-mail Collaboration tool for your business email accounts like help@, sales@, jobs@. If you are a medium or small-sized business, you must have to deal with dozens of emails daily. There can be embarrassing situations like customers getting more than one response to their query or no response at all. These types of problems are pretty common if you don't use a shared inbox. Helpwise ensures zero confusion between team members and speeds up your customer service delivery with communication and collaboration: 1. Create email responses and send right replies - every time with team collaboration. 2. Team members can chat within the thread. 3. Assign email to right team members. 4. Connect your other business tools and setup workflows to automate processes. 5. Get all your mailboxes in one place. Read the full article