As part of a new-to-me end-of-the-year series of posts, I’m telling you about my favorite things from 2017.
And while SheVibe has been a Favorite Thing for years now they upped their game this summer with a site redesign that prompted my interview below. You may see them as just another sex toy retailer so I wanted to share with you a little insight on the many reasons I love SheVibe. I’m so privileged to know these folks and to have gotten to know and understand so much about the way they operate on a personal and professional level which isn’t something we get with many companies. We don’t get to peek behind the curtain. Consider this your peek!
I’ve written a lot in the past about why I’m so devoted to SheVibe and my devotion only grows stronger, in part because I know and love the owners as friends. I know how they run their business and I know their ethics. I understand their business decisions and still recommend them over anybody else despite the fact that they carry a (relatively small) number of porous, realistic dildos and vibrating dildos. Although, happily, they have changed their business model over time to drop a large number of porous material internal vibrators. Their stock is very different from many other larger retailers who literally carry everything the distributors offer. SheVibe curates their stock while being open to supporting up-and-coming brands, indie brands, and adding – and removing – products to the site based on customer and reviewer feedback. One recent example is the HIKY – All it took was my bad experience and a confirmation experience for SheVibe to drop the dangerous HIKY2. They act quickly to remove dangerous or painful sex toys and lube.
In the four years I’ve been sending most of my readers to SheVibe I have never had a single complaint about customer service, shipping, returns, product issues, etc. Not a single complaint. I know the SheVibe staff – I know who is dealing with the customers, and this hasn’t changed over the years. They don’t have high staff turnover like so many sex toy companies. I know the lengths they will go to to help their customers have the best experience possible and get them the most accurate answers. While there are other small feminist shops who also have great ethics, customer service and education – shops I also highly highly recommend3, these shops lack the large variety of stock online that most of my readers usually want.
To read more about how Shevibe runs their business, what their first sale was (and how much they’ve changed), the deets on all that art and how their company mantra is “karma”, check out the rest of my post on the blog.
