Whether it’s no-show fees (either under special circumstances or when the system fails to correctly add them) or the occasional toll not automatically being credited or any other small adjustment promised by Lyft support, this message fails in at least one major way.
There’s no line item to indicate the adjustment!
The “bonuses” section is not itemized. The only way for a driver to verify that such an adjustment was actually added would be to open and add up every single ride that included a bonus for the week. If the total is higher than all the bonuses earned from rides, one would presume that something was added. If the higher amount happened to equal the promised pay adjustment, then the driver could be fairly certain that higher amount was the adjustment promised by support.
Of course, going through all the rides and adding them up to check is entirely too cumbersome and would take a lot of time, so most drivers would never do it. I’ve noted this important issue to support a few times. It may or may not be on their list of things to do, but the issue persists. How hard can it be to add a line item? Lyft used to show an “other” line item for certain bonuses paid to Ambassador/Recruiters. Maybe someone removed that field along with those opportunities.
Can we go ahead and say, “less is NOT more” here?
Missing something this obvious for driver reporting and accounting is irksome and ridiculous. https://twitter.com/shawnblog/status/922534372871409664
