Oct 11, 2023
The International Organization for Standardization (ISO) and the International Electoral Commission (ICE) jointly developed ISO 20000, an in
Before beginning the ISO 20000 implementation, you must establish your strategy for handling documents that must be produced within the parameters of your Service Management System (SMS) — what is required, within what parameters, in what sequence to write the documentation, etc. This will make things easier. So let’s look into how to structure the SMS documentation collection and how to choose what documents are required.