Today Snipe spent 36 minutes on the phone with a biotechnologies technical service representative, trying to figure out why her ELISA failed. Snipe: *asks pertinent question* Rep: . . . Snipe: . . . *20 seconds later* Snipe: *states problem again and asks helpful, leading question* Rep: “yeah, hmmmm. . . well . . .” This went on for THIRTY MINUTES. Ten seconds of talking, fifteen seconds of dead silence. Ten seconds of talking, fifteen seconds of dead silence. Most. Awkward. Tech call. Ever. But, on the plus side, Snipe’s persistence /might/ have gotten her a free ELISA.













