How to Setup Salesforce Escalation Rules with Tips & Tricks?
How to Setup Salesforce Escalation Rules with Tips & Tricks?
Escalation Rules Escalation rules automatically escalate cases when the case meets the criteria defined in the rule entry. You can create rule entries, which define criteria for escalating a case, and escalation actions, which define what happens when a case escalates. Setup Required Resources ( Optional ) If you wanted to assign your case to a Queue then you need to create a Queue for Case…
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