FAQ - EVERYTHING YOU NEED TO KNOW! 📋
FAQ: Your Questions Answered! 💬
🌟IMPORTANT: ALL MY PRODUCTS ARE DIGITAL FILES 🌟
You'll receive instant download files - nothing physical will be shipped! Perfect for printing at home or at your local print shop. 🖨️✨
💬 CUSTOMIZATION & PERSONALIZATION
Q: Can you create a custom design for me?
A: Absolutely! If you have a design idea in mind, feel free to share it with me. I'm always happy to create custom pieces that match your personal vibe, color preferences, or special requests. Just send me a message with your vision! 💕
Q: I don't want to edit the template myself. Can you do it for me?
A: Of COURSE! If you don't want to deal with filling out the product you purchased, just tell me the information you want me to complete (name, date, details, etc.), and I promise I will prepare it for you within 24 hours at the latest! I've got you covered! 🙌
🎨 HOW I CREATE MY DESIGNS
Q: Are these original designs?
A: Yes! I create my designs using my own design ideas together with elements from Canva. My work is a mix of hand-drawn elements and digital illustration. Every file is made with care, high resolution quality (300 DPI), and ready for instant download. Each design is thoughtfully crafted to be both beautiful and functional! ✨
📥 INSTANT DOWNLOAD & FILE TYPES
Q: How do I receive my files?
A: After purchase, you'll get instant access to download your files! Check your Etsy account and email for the download links. Files are available forever - no expiration date! 🎉
Q: What file types do I get?
A: You'll receive:
PDF files (ready to print)
Canva template links (editable versions)
Both A4 size (21 × 29.7 cm) and US Letter size (8.5 × 11 inches)
🖨️ PRINTING
Q: How do I print these?
A: Super easy!
At home: Use your home printer with cardstock or photo paper for best results
Professional printing: Upload the PDF to your local print shop (Staples, FedEx, Walgreens, etc.) or online services like Printful
📛 COMMERCIAL USE
Q: Can I resell your designs?
A: Personal use only. Commercial use, resale, or redistribution of the images is not allowed. These are for your personal celebrations, gifts, and memories only! 💕 If you're interested in commercial licensing, please contact me directly.
🔄 REFUNDS & EXCHANGES
Q: Can I get a refund?
A: Because these are digital products that are instantly downloaded, I cannot offer refunds or exchanges. However, if you experience any technical issues with your files, please message me immediately and I'll help resolve it! Customer satisfaction is my priority. 🫶
💌 SUPPORT & QUESTIONS
Q: I need help! Who do I contact?
A: Message me anytime through Tumblr or Etsy! I usually respond within 12-24 hours (often faster!). I'm here to help make your experience smooth and lovely. 💕
😺 WANT TO SUPPORT THIS SMALL BUSINESS?
If you enjoyed this blog and want to help support my little shop (and contribute to my cats' wet-food fund 🐱), here's your moment. Hehe 👇
✨ Ways to support:
Shop my designs at My Etsy Shop
Leave a review (it helps SO much!)
Share with friends who'd love these
Follow me on social media
Save my shop for later
Every purchase helps me:
Keep creating adorable designs
Feed my demanding feline overlords 😹
Invest in better design tools
Bring more dreamy keepsakes to life
Thank you from the bottom of my heart! Your support means the world to this one-woman (plus two cats) operation. 🥹💕
👉🏻 Use This Code For 15% Sale - TUMBLR15 - 👈🏻
👉 Shop Now: My Etsy Shop 📧 Questions? Message me anytime! 📷 Instagram: @RenelieDesigns 📌 Pinterest: RenelieDesigns