SHE IS MY HERO TODAY! Susan from #alaskaairlines! After #lufthansa refused to check my luggage all the way from frankfurt to pdx #justbecause #fareclasses #twoflights #ican'texplainittoyoubutthisiswhatthepcsays as well as they told me that i'd have to pay for it on alaska #twobags #heavy I got to Seattle & she told me that she will wave the fee for me and that for her customerservice is the biggest priority! I should have taped it. This is not be about how bad things can be, even more how easy it can be to serve people and do the right thing! You rock Susan! Thanks for making my day and representing your employeer the best way possible! More great people to be introduced on my blog www.mjvonline.com (linkinbio) throughout this week. Stay tuned! #seattle #travel #customerservice #rolemodel #weserve #begood #greatexperience #instatravel #seatacairport #pdxcalling #pdx #airlines #mjvonline #lifeisgood (at Alaska Airlines - Seattle-Tacoma Int'l Airport (SEA))