#first-class luxury

[emaraldhotelsandresorts]

Top Seven Innovative Technologies In Hospitality

In this tech savvy and tech evolving era, the hospitality industry is on par with innovative technology so that the customers are showered with the best experience. Innovative technology shapes and transforms the hospitality industry by enhancing operations and elevating guest experiences using data-driven insights. It also optimizes sales and generates revenue by using housekeeping management software. In the following lines we would discuss a few of the plethora of ways in which innovative technologies have massively improved the hospitality industry.

Artificial Intelligence And Machine Learning

Artificial Intelligence and Machine Learning have personalized guest experience in Indian resorts by employing chatbots for customer service. The hotels and resorts in our country have chalked and improved their marketing strategies through predictive analysis which are obtained thus. Not only has the sales improved through the pricing strategy but also has elevated the check-in experience by implementing face-recognition.

The artificial technology and Machine Learning gathers guest data in the best resorts in Calicut for example to personalize experience based on which the hotel provides customized room preferences, dining options and special offers.

AI based language translation tools are used to communicate with international clients and break down language barriers while making the guests feel at home. Besides making the guests feel valued, Artificial Intelligence and Machine Learning let the staff focus on other activities in the hotel premises.

Internet Of Things

Besides adding comfort to guest stay, Internet of Things (IoT) adds efficiency to operations and creates a seamless experience for the visitors. Thermostats and lighting are used to control room temperature and settings besides saving energy.

Such saved energy not only reduces carbon footprint but also minimizes downtime in serving guests. It is also used to track inventory like luggage carts and cleaning equipment for instance.

IoT enabled devices like smart locks and surveillance cameras accentuate security in best luxury resorts in India. Since sensors can detect empty rooms, it automatically facilities housekeeping schedules and mitigates unwanted arguments in this regard.

Virtual Reality And Augmented Reality

Virtual Reality (VR) and Augmented Reality (AR) enhance guest experience by allowing them to take a virtual tour of the property. This helps guests to make an informed decision while choosing a hotel and checking out amenities like spa, restaurants and other activities before the stay.

As for the hotel administration, VR is used to mimic situations and train staff to handle many departments ranging from housekeeping to guest services. AR apps enable guests to explore points of interests like restaurants and other facilities around the property. AR enabled menus help guests to check the nutritional value of food displayed and translate such details. Virtual Reality helps event planners to set virtual layouts which helps arrangement of spaces and saves time.

Blockchain Technology

Blockchain technology adds transparency and security in Kerala hotel booking by reducing possibilities of frauds and chargebacks and including cryptocurrencies for hasslefree cross border transactions. Besides facilitating room bookings and cancellations, blockchain fortifies supply chain management by tracking the quality and usability of food and beverages served to the guests.

Blockchain safeguards guest privacy while sharing data between different departments of the hotel and while allowing guests to redeem rewards through loyalty programs. 

The technology also minimizes possibilities of fake reviews and maintains the credibility of guest comments on the website of a Muthanga wildlife resort for instance. The real-time feedback thus procured also helps the hotel management to improve its services promptly.

Robotics And Automation

Robots are gaining prominence in Indian hotels and one could find them delivering room service orders in established chains of hotels. They provide room keys to guests, provide information and facilitate the check-in and check-out process besides serving as robotic vacuum cleaners to ensure cleanliness throughout the property.

Such robotics and automation enabled hotel facilities to handle luggages, facilitate concierge services, prepare food, manage inventory and even help in rearranging furniture for events. Interestingly robots are used in hotels to check leakages in HVAC products and identify issues before things get serious.

Voice Assistants

Five star hotels which provide accommodation in Delhi use voice assistants like Amazon’s Alexa and Google Assistant to allow guests to control room settings and make any other requests. Besides helping with dining options, such commands help customers to gather information about the hotel’s amenities and services, attractions around the property and settle bills.

Voice assistants use translation tools to communicate with international guests, set wake up calls, reminders and help those with special needs to control the environment around them. Besides requesting to play music, guests can use voice commands to request help during emergencies or to report suspicious activities.

Contactless Technology

Contactless technology came extremely handy during the pandemic even in budget hotels in Kerala, especially in check-ins in the form of digital room keys and mobile payment solutions.

The technology is used in an ayurveda resort to ensure safety and enhance services by enabling virtual consultations, digital health assessment before arrival, contactless menus through QR codes and manage treatment schedules. Also guests can enjoy guided meditation and yoga sessions from the comfort of their rooms.

Final Words

Innovative technology has indisputably revolutionized the hospitality industry to the next level leaving no room to look back. It has not only driven growth in the hospitality industry but also facilitated tasks for management and employees. The enhanced operations procured from such technological trends keeps competition proceeding in the best interests of the industry.

[emaraldhotelsandresorts]

How to Make More Revenue From Hotel Business in 2023

To increase revenue from a hotel business in 2023, you need to focus on various strategies to attract more guests, improve customer satisfaction, and optimize your operations. Here are some effective approaches to consider:

Enhance Online Presence: In the digital age, a strong online presence is crucial. Invest in an attractive, user-friendly website that showcases your hotel's amenities, services, and promotions. Utilize social media platforms to engage with potential guests and run targeted advertising campaigns.

Emphasize Guest Experience: Guest satisfaction is essential for repeat business and positive reviews. Train your staff to provide excellent customer service and cater to guests' needs promptly. Consider offering personalized services to create memorable experiences.

Offer Competitive Rates and Packages: Analyze the market and set competitive room rates. Create special packages, deals, and loyalty programs to encourage guests to book directly with your hotel instead of third-party platforms.

Focus on Upselling and Cross-Selling: Train your staff to upsell rooms, additional services, and amenities during check-in or via targeted emails. Offer bundled services to entice guests to spend more during their stay.

Leverage Technology: Implement technology solutions like online booking systems, mobile apps for guest services, and smart room features. These not only enhance the guest experience but also improve operational efficiency.

Improve Online Reviews: Positive online reviews and ratings play a significant role in attracting new guests. Encourage satisfied guests to leave reviews on platforms like TripAdvisor or Google and respond professionally to negative feedback.

Market to Business Travelers: Target business travellers by offering amenities such as conference rooms, reliable Wi-Fi, and business-friendly services. Collaborate with local businesses to create corporate packages and partnerships.

Focus on Seasonal and Local Events: Capitalize on local events, festivals, and conferences by offering special rates and packages during peak times.

Implement Revenue Management Strategies: Utilize revenue management software to optimize pricing based on demand, seasonality, and competitor rates. This can help maximize revenue per available room (RevPAR).

Expand Distribution Channels: Partner with online travel agencies (OTAs) and global distribution systems (GDS) to increase your hotel's visibility to a broader audience.

Invest in Upgrades and Renovations: Regularly update and renovate your hotel to maintain its attractiveness to guests and ensure that facilities and amenities are up-to-date.

Eco-Friendly Initiatives: Implement sustainable practices and market your hotel as environmentally friendly, as more travellers are becoming conscious of their ecological footprint.

Host Events and Promotions: Organize events, workshops, or themed promotions that attract both residents and hotel guests, increasing foot traffic to your hotel's restaurant, bar, or facilities.

Encourage Direct Bookings: Offer incentives for guests to book directly through your website or hotel reservations centres, such as exclusive discounts or complimentary upgrades.

Conclusion

By following these strategies and continually monitoring the results, you can boost revenue and build a loyal customer base for your hotel business in 2023. Remember that each market is unique, so tailor your approach based on your specific location, target audience, and competitors.

[emaraldhotelsandresorts]

Top 10 Effective Ways To Find The Best Hotel In Chennai

Chennai is a much-happening metro city in South India that is thronged by millions of visitors every year for a range of reasons such as business visits, tourism purposes, educational and medical intentions. These tourists may be domestically hailing from other parts of India or international tourists.

Chennai draws students seeking admission in top schools and city colleges, employees who wish to be placed at big companies and patients seeking medical treatment for rarest ailments. Since staying in a good hotel boosts their morale, we identify a set of measures to spot the best hotels in Chennai.

Purpose Of Visit

Tourists can opt for hotels near famous places in Chennai, like Mylapore, Nungambakkam or Mahabalipuram. In that case, tourists can scan for offseason visits, unless they are on a season bound visit to witness a festival or event.

For international tourists visting only Chennai and travel around in a cab, hotels near the airport would suffice. Visitors intending to write examinations or attend interviews can opt for hotels near Egmore railway station or near Koyambedu bus terminus, which are both at the heart of the city and closer to private bus services.

Exact Location

Those visiting the city for medical treatments can opt for cheap hotels in Chennai closer to the hospital concerned. Once the patients are admitted relatives can visit them easily when the accommodation is at walkable distances.

Many of these hotels in Chennai have calm ambiance and serve good food, an attribute that pleases the troubled visitors. Likewise hotels near the companies where interviews are held enable the candidate to extend stay if required. Those visiting the city to see a tournament can opt for Chennai stay accommodation near the stadium, with shuttle service arrangements to the venue.

Accessibility

The hotel room booking in Chennai should focus on accessibility to local bus stand, main bus terminus, railway station and airport as the itinerary of the visit demands. Proximity to auto stands, shopping areas and restaurants are added advantages. These hotels in Chennai must have infrastructure which is accessible to the physically challenged.

Amenities

Room amenities which vary as per hotel type, include air conditioning, Wi-Fi, television and channels available, room safe, mini fridge, bathrobes and slippers, bedside table supplies and kettle or coffe maker to name a few.

Hotels should also provide certain amenities on request which include crib or cradle, first aid kit, hot water bag, potty ring, raised toilet seat, sanitary napkins and wipes. Some offer complimentary airport and railway station transfers, concierge services, laundry, currency exchange and wake-up calls.

Room Size And Type

Rooms are classified as single, double and triple rooms or twin rooms, family rooms and suite. Room size and type could be chosen based on number of visitors, budget, amenities including kitchenette or balcony.

Interestingly, room type also depends on the type of visit. A business traveller might need a desk while a tourist requires a balcony from where a spectacular view of Chennai beach or the busy city roads can be seen.

Reviews

Hotels near Egmore railway station are among those frequently doted for accommodation. Informed decisions can be made by reading reviews on the dozens of hotels in this area. One arrives at good and cheap hotels in Chennai, especially in this locality through feedbacks in such reviews.

Not only are the positive reviews important but also the property owner’s response to negative reviews count a lot. The transparency and accountability of the places to stay in Chennai generated through reviews encourages hotels to maintain good standards much to the delight of other visitors.

Websites

Room booking in Chennai through hotel websites minimizes confusions and disappointments to a great extent and enhances customer support. It clearly details on the hotel’s amenities including room types and additional services that facilitate your Chennai stay.

The best hotel stay in Chennai is accessed through such websites which in turn are digital brochures cheaper and more authentic than digital advertising for the property. Websites are the best place to book hotels since they impart real time availability, cancellation and refunds policies and avert confusions.

Compare prices

Finding the best hotels in Chennai at affordable rates with no compromise on the quality is not as tough or contradictory as it sounds. Comparison websites not only offer competitive rates but also reveal the best choice among those close to desired locations and other famous places in Chennai.

While checking rates through such websites or online travel agents, be aware that all fees and taxes are not included. Filter the search by entering desired location, star ratings and check in and check-out dates and do not ignore reviews on any account.

Security Infrastructure

Security infrastructure in hotels safeguards guests, staff and hotel property from any damage. It includes CCTV provisions in public areas like elevators, lobbies and parking, security personnel who identify visitors and check baggage and other amenities such as fire safety and emergency measures during natural calamities or terrorist attacks. It also includes in-room safes and measures to safeguard guest privacy.

Check Social Media And Travel Blogs

Social media and travel blogs offer real time and latest feedback on the hotel’s quality and service. These reviews can never be edited or filtered by the hotel management. The user generated content has actual images of the hotel property, especially so if it was damaged.

Such social media posts have additional value added information such as nearby attractions including good restaurants in the vicinity. A probable visitor can communicate with an experienced traveller about making the best of the stay.

Summing up

Choosing the right room before your Chennai visit makes your visit more productive and hassle free. The enjoyable stay is optimized with the right kind of homework before booking rooms and makes the stay memorable. This is a beautiful Chennai, bubbling with hospitality and waiting for your visit.

[emaraldhotelsandresorts]

New Delhi is one of the key tourist destinations in India, with reportedly 40 per cent of the country’s total visitors visiting the Nation’s capital. Besides business travellers, festivals and events draw the majority of the tourists to this much-happening city.

The tourism department insists on projecting and promoting festive themes based on gardens, mango season, food, winter, dandiya dance, Ganesh Chaturthi and Delhi ki Diwali. Let’s explore how to choose the best hotel and optimize the stay.

For more details : https://www.emarald.in/blog/10-essential-tips-for-booking-the-perfect-hotel-in-delhi

[emaraldhotelsandresorts]

Happy Easter! Enjoy this special day.

[emaraldhotelsandresorts]

Top 10 Effective Ways To Increase Hotel Revenue In 2023

India’s hotel and resort industry was not only resilient to the challenging pandemic episode but also has got back to its feet thanks to weddings, domestic leisure travel and major events such as G20 and World Cup. All stakeholders of the business including the best resort hotels in India are making individual efforts to increase revenue and shine through the competition. 

What follows is a discussion of interesting avenues to attain the above-mentioned goal in a result-oriented method, which offers success when executed carefully.

1. Direct Bookings

Direct bookings contribute enormously and enable profit and brand loyalty while having the least customer acquisition cost in the absence of third-party intermediaries.

This opportunity is enhanced by using commission-free booking engines and a user-friendly website displaying a spectrum of rate plans including add-ons like spa passes and tours which distinguish the hotel from rivals.

2. Brand Awareness

Indian resorts enhance brand awareness through social media and build loyalty among existing customers and new customers, through word-of-mouth promotions done by existing customers. It gives better recognition to the hotel and adds success to marketing activities.

Best resort hotels in India offer updates of locale events on websites and converse with customers on social media. Such targeting based on data collection and crafting exclusive marketing strategies for the segmented audience leads to better conversions and sales.

3. Upselling And Cross-Selling

Guests are encouraged to spend more than planned by making personalized offers and this enables hotels to generate extra income. Cross-selling refers to additional products such as a spa, swimming pool, massage and sightseeing which are not part of the room booking packages.

Upselling refers to upgraded services such as choosing a better room. Approaching customers for cross-selling and upselling is phase based since the former is done after booking rooms and the latter is done before or while booking. By integrating upselling software into booking engines, the best resort hotels in India gain better upselling through online bookings.However one should take care that these attempts are subtle and do not interfere with the customer experience.

4. Role Of Food & Beverages

The Food & Beverages wing of hotels is gaining prominence as a key customer acquisition tool from being just an additional asset of hotels. More hotels initiate customer journeys from food delivery and delicious cuisines. Best resort hotels in India have more than one restaurant on their premises.

F&B revenue is generated from room service, banquet halls, conferences and mini-bars to name a few. Ooty hotels for stay employ different-sized tables to optimize the restaurant layout and avoid wastage. Call-to-confirm reservations add class to the hotel’s brand.

5. Partnering With Local Business

From one perspective, a hotel’s partnership with local vendors to purchase organic produce and helping artisans by creating flea markets are lauded by customers as a corporate social responsibility initiative. On another, appropriate places such as hotels to stay in Kerala can thus mitigate carbon footprint and add taste to the food prepared.

Making arrangements to sell Kalamkari fabrics at Hyderabad or Bandhini ones in Gujarat would are much appreciated. Reportedly, the Hotel Association of India attributes local sourcing of ingredients as a key pillar to the infrastructure of hotels.

6. Dynamic Pricing

Dynamic pricing increases or decreases room rates based on demand statistics and booking patterns. Except for a few which stick to static rates, most hotels optimize dynamic pricing to generate profitable revenues.

Not only does this tactic help for the survival of any Ooty hotels for stay but also allows it to excel in the competition. Dynamic pricing is based on competition, forecasting and occupancy which includes cross-selling elements.

7. Optimize Hotel Inventory

Inventory management is an important entity that helps a hotel to enhance its revenue. Not only does it help to chalk schemes to generate profit, but also increases the efficiency of the property and manpower infrastructure of the business.

With a diligent blend of sales channels such as online travel agents and direct booking channels, reach and sales are optimized. Managing distressed inventory such as cancellation of rooms at the last minute by offering reduced rates for last minute booking saves hotels to stay in Kerala from hosting an empty room. The discounted amount can be procured from the additional expenditure of guests who book at the last minute.

8. Improve Reviews

Ask guests face to face about their stay experience and if they loved it and request them to leave a review online. Dispatch post-stay messages requesting feedback through property management software. Set profiles on top search engines and online travel agents, so that you are easily visible for guests to make reviews and share vivid ones on social media.

Reviews are important because they directly influence a hotel’s reputation. As the word ‘hospitality’ means, service is the keyword around which the hotel industry revolves.

9. Target Markets

Hotel customers can be segmented according to their location, demographics, psychological attributes, behavioural patterns and travel types. This information could be procured from surveys, creating guest profiles, analyzing their activities during their stay, studying online reviews and by conducting sentimental analysis.

Above mentioned steps enable the hotel management of hotels such as wild resorts in Kerala to improve their services and meet guest expectations, capture a winning edge and enable possibilities for expansion.

10. Room Sales Strategies

Applying sales strategies pertaining to group sales, destination marketing and cross-promotional sales coinciding with major events and guest rewards are a few methods that improve hotel revenue.

By collaborating with the right channel manager with a property management system these hospitality avenues like wild resorts in Kerala for instance, enrich the distribution network and attain maximum sales including last-minute bookings.

Conclusion

Whatever the strategies may be, it is definitely incomplete without a commitment to serve. The hospitality business is about more than gaining revenue and is a game that any passionate hotel owner would enjoy and is a joy that one could not afford to miss.

[emaraldhotelsandresorts]

Emarald Hotels and Resorts, located across popular Indian tourist spots, offer a solely exclusive and iconic retreat with its concoction of comfort, convenience, and first-class luxury. Surrounded by nature's attractions and eco-friendly ambience, the hotels invite you to relax, refresh and revive from your quotidian activities. The hotels are located in accessible locations that cover the most popular tourist attractions and make your stay memorable. Furthermore, we are offering a huge number of benefits for our customers. So that when you are booking our Emarald hotel you will definitely enjoy it. In this blog, we will discuss the top 6 reasons why people should choose Emarald hotels and resorts.

[emaraldhotelsandresorts]

Emarald Ayurveda Resort, Perinthalmanna is renowned for its marvellous rooms with intricate details and luxurious ambience. We offer three categories of accommodation- Deluxe Room, River View Cottage and Executive Suite. The rooms are loaded with contemporary amenities for a comfortable stay. Our staff provides you tailor-made facilities for a remarkable stay.