Discover Top Posts Tagged with #fluentcloud

Using FluentCloud from a Sales Perspective

At FluentStream, we like teamwork. Recently, our very own Sales Executive, Josh Ellis, wrote a blog describing how he uses FluentCloud.

“I am in sales so obviously I spend a large majority of my day on the phone. I would like to share a few quick reasons why the FluentCloud platform makes my job easier, resulting in a larger pipeline and better close ratio. When pitching a hosted VoIP solution to a potential prospect, the last thing I need is poor call quality, dropped calls, or echoing and lag in the call. To date, I have yet to experience any issues on my calls. Frequently, I am asked from the other party if I am using our system because they are impressed with the clarity of the call. It can make for a quick closing of the deal if I am speaking with someone who has call quality issues with a competitor of ours.

Internally we use Sugar as our CRM (customer relationship management) tool. Not only am I able to click-to-call through Sugar, but incoming calls will tag the caller ID, match it up with the account in Sugar, and create a screen pop. This saves me time when outbound dialing, and allows for more effective inbound calls when I can see the record of who is calling. Call records are automatically created in Sugar and notes can be added to the record as well. This functionality can be added to various CRMs, web-browsers, and email clients.

Another feature that helps me out daily is our call reporting capabilities. With the possibility of creating reports over 50 metrics deep, I can more effectively manage other sales individuals in the organization by viewing number of calls, time on the call, and various other reports. Call recording is also another available feature. Anyone in sales knows that listening to yourself on a call is one of the best ways to improve your craft. Out of the box, all calls are recorded, easily accessed, easily transferred and playable through our web portal.

Working in sales can grant me some freedom out of the office when traveling, meeting with clients, and occasionally working from home. I run a softphone on my laptop that allows me to make calls via a computer phone and a USB headset from anywhere I have internet connectivity. No matter where I am at in the country, I am connected to the phone solution and can extension dial other employees, receive routed calls from the auto attendant, and check voicemail. Our Find Me/Follow Me feature is enabled to forward out calls to my cell phone if I am not available at my desk phone. My cell phone will display our FluentCloud caller ID letting me know it is a business call. It could be a new hot lead or a new customer ready to sign up, so I certainly do not want to miss these calls.”

We’d love to hear about how you would use FluentCloud and what features are the most important to you. Check out our website to learn more.

#fluentcloud #sales #tech

Some photos from our Employee Fun Day at the Boondocks in Northglenn,CO last week. We believe that encouraging our employees to have days like this builds teamwork and a friendlier work environment.

#fluentcloud #employees #fun

The Value of Cloud Communications

Recently, the United States experienced earthquakes in the East Coast and the Midwest. Then there was Hurricane Irene, which made its way up the East Coast over the weekend. When disasters strike, usually one of the first things most people want to do is contact friends and family. This can create chaos in terms of call capacity. When call volumes are higher than usual, people can have trouble connecting to whom they’re calling on the other end.

Traditional phone systems can not typically handle these types of call volumes, but cloud-based communications systems can. Even call centers, with large volume calls, have made the switch to cloud-based phone systems. But, call capacity isn’t the only thing attractive about a cloud-based phone system. There are a lot more advanced features that come with such a system. These features coupled with an advanced phone system provide the best disaster recovery and business continuity in the industry.

Customers will never hear a busy signal and will be able to leave voicemails. On the other hand, you, as a business owner can have your calls routed to your personal cell phone or any other device. This means no more missed calls. And as a business, these benefits can draw the line between losing customers and keeping customers loyal.

#hurricane irene #cloud communications #fluentcloud #tech #disasters #voip

Colorado is Entrepreneurial by Nature

You may have recently noticed the “Colorado Entrepreneurial by Nature” logo in the footer section of our website. As a company that is situated in the heart of downtown Denver, we’re very proud to display this logo. Colorado is home to some of the most innovative, entrepreneurial companies in the nation. We also have a booming business district, which only continues to grow.

Entrepreneurship has been the buzzword in the business community. In Denver, we have educational centers like the Bard Center for Entrepreneurship and work spaces that foster entrepreneurial creativity such as Green Spaces. At the FluentStream Technologies offices, our workspace is a place that not only fosters entrepreneurship, but all the things that go along with that: education, innovation, and growth.

We’re always interested in learning about other entrepreneurial companies in the area. Feel free to leave us comments about your company, your thoughts on innovation and entrepreneurship, and the direction that you feel that the Colorado business community is going in.

#colorado #entrepreneurship #fluentcloud #fluentstream #sustainability #innovation

Starting Up in the Telecom Industry, Part 2

Here’s our shameless plug for today’s blog: FluentCloud TextMe! and a continuation of Part 1. This is a business solution that we’ve been working on for the past few months, and while it’s still in the beta stage, it’s definitely ready to go.

FluentCloud TextMe! is a feature based on our cloud communications platform. It will allow customers to not only call or fax your business number, but to text that same number as well. With the number of consumers who engage in texting as a main form of communication on the rise, giving customers the opportunity to text your business can be invaluable. This opportunity will allow your business to improve customer loyalty with existing customers, as well as tap into a market that may not have considered your services otherwise.

Your business phone number can be a simple, but effective marketing tool. It is a number that customers recognize as being associated with your business. Most people, depending on how much they frequent your services, will have this number stored in their cellphone contact list. A good example of this is taxi cabs.

Taxi cabs these days are advertising that if you text a certain 5 or 6 digit short code number, you can find out which cabs are available. The problem with this is that the short code is merely a random set of numbers that aren’t memorable. Most people who use cabs typically know the business phone number or have it stored on their phone. It would be simpler if they could text that same business number!

Telecom has come a long way and continues to evolve. Your business should to! People are bombarded with advertisements all the time, which mostly go ignored. Standing out is important, especially in terms of growing your business. As a company that believes in innovation and early adoption, we would like to help your business stand out. Services such as FluentCloud TextMe! could prove to be an invaluable tool for your business.

#fluentcloud #fluent #cloud #textme #text your business phone number #innovation #tech #startup #startups

We just launched a new version of our FluentCloud website. Check it out!

#website #new layout #fluentcloud

Leveling the Playing Field

In today’s world, there is a lot of money to be made in exclusivity. Various products and brands will each have their own restrictions on how to use them, what to use them for, and what other products/services they can be integrated with. There are a few new developments on the rise that focus on taking away this exclusivity. One of these developments is a monetary service called Bitcoin.

Bitcoin is a virtual currency. What makes this service unique is the possibility of taking away regulating power from banks and other middlemen. Perhaps, FluentStream will have to take advantage of this as a merchant in the future for our FluentCloud service. There are many other possibilities that can come out of this; this is only the beginning.

There are also new developments underway from Apple, Google, Microsoft, and Facebook. These are what could be known as the four giants in terms of development in the online and tech arenas. They are also companies that bet on exclusivity, some more than others. In the end, it’s all about brand loyalty and with that comes a sense of prestige and/or status. Take for example Google’s Wallet.

Google has created a new type of way to pay for items. With the release of smartphones containing near-field communication (NFC) technology, people will be able to pay for items with a wave of their smartphones.

Even Twitter is beginning to want users to stay at Twitter. With their recent partnering with Photobucket, it can be speculated that the company doesn’t want people clicking on links that will take them outside of Twitter. Instead, people will be able to share media and stay within the service.

Is all the exclusivity really necessary? Do people truly want to be subjected to making one definite choice in the way they use their services? While there are some people who may answer yes to that question, our hunch is that most people enjoy a little variety. Why not allow people to enjoy these services under a platform that allows for the integration of services regardless of where they come from?

We always love hearing from our readers! What are your thoughts on this subject?

#tech #startup #socialmedia #fluentcloud #fluentstream