How to Connect to Your TheFasthost.net Website via FTP
This guide provides the settings you need to access your website's files using an FTP (File Transfer Protocol) client. Using an FTP client like FileZilla is the most common way to upload, download, and manage your website files.
Quick Connection Settings
- Protocol: FTP (or preferably FTPS - see security note) - Host: See the list below (depends on your server location) - Port: 21 - Username: Your hosting account username (the same one you use to log in to the control panel). - Password: Your hosting account password. - Encryption: We strongly recommend selecting "Use explicit FTP over TLS if available" or a similar "FTPS" option in your client. Standard FTP (Port 21) is unencrypted, but FTPS adds a layer of security. Quick Connection Settings 1. What is my FTP Hostname? 2. What are my FTP Username and Password? 3. What FTP Client Do You Recommend? After Connecting Troubleshooting & Common Questions
1. What is my FTP Hostname?
Your FTP hostname (or "Host") depends on the server where your website is hosted. Find your server's location from your welcome email or control panel and use the corresponding hostname from the list below.
Important: When entering the hostname, do not include https:// or the port number (e.g., :2222).
Server LocationFTP HostnamePort (FTP/FTPS)Default / Your Domain (when using our nameservers)ftp.yourdomain.com (replace yourdomain.com with your site's domain)21EU (Luxembourg)lu-shared02.dapanel.net21US West (Las Vegas)lv-shared04.dapanel.net21US East (New York City)ny-shared01.dapanel.net21Asia (Singapore)sg-shared01.dapanel.net21UK (London)uk-shared01.dapanel.net21
2. What are my FTP Username and Password?
Your FTP login credentials are the same as your main hosting control panel (DirectAdmin) username and password. You can find these details in the "New Account Information" email you received when you first signed up.
You can also create additional, separate FTP accounts from within your DirectAdmin control panel if you need to grant access to other users without giving them your main login.
3. What FTP Client Do You Recommend?
We recommend using FileZilla, which is a powerful, free, and open-source FTP client available for Windows, macOS, and Linux.
- Download FileZilla Client: https://filezilla-project.org/ (Be sure to download the "FileZilla Client"). How to Connect Using FileZilla (Step-by-Step) Method 1: Quickconnect (For a fast, one-time connection) - Open FileZilla. You will see the "Quickconnect" bar at the top of the window. - Fill in the fields using your account details: - Host: Your server's hostname (e.g., lu-shared02.dapanel.net) - Username: Your hosting account username - Password: Your hosting account password - Port: 21 - Click Quickconnect. - Trust Certificate: If you see a pop-up about an "Unknown certificate," this is normal when using FTPS (secure FTP). It's simply the server identifying itself. You can check "Always trust this certificate" and click OK to proceed. Method 2: Site Manager (Recommended for saving your details)
Using the Site Manager is more secure and convenient for future use.
- In FileZilla, go to File > Site Manager... - Click New Site and give your connection a name (e.g., "My Website"). - On the General tab, fill in the following: - Protocol: Select FTP - File Transfer Protocol - Host: Your server's hostname (e.g., lu-shared02.dapanel.net) - Port: 21 - Encryption: Select Use explicit FTP over TLS if available (This is the FTPS option and is highly recommended). - Logon Type: Select Normal - User: Your hosting account username - Password: Your hosting account password - Click Connect.
After Connecting
Once connected, you will see two main panes:
- Left Side (Local site): The files and folders on your computer. - Right Side (Remote site): The files and folders on your TheFasthost.net server.
Your website's files must be uploaded to the public_html folder on the remote site.
To upload your website, simply drag the files and folders from the left (your computer) into the public_html folder on the right (the server).
Troubleshooting & Common Questions
Q: I can't connect. What should I do? A:
- Check your Hostname: Ensure you are using the correct hostname from the list above and that it does not contain https:// or any port numbers. - Check your Password: Passwords are case-sensitive. Try resetting your hosting control panel password and using the new one. - Check your Port: Ensure you are using Port 21. - Try FTPS: In FileZilla's Site Manager, make sure you have "Encryption" set to Use explicit FTP over TLS if available.
Q: Where do I upload my website files? A: All web-accessible files must be placed inside the public_html directory on the server (the remote site).
Q: Can I use SFTP instead of FTP? (Advanced) A: Yes, this is an option for advanced users. SFTP (SSH File Transfer Protocol) is a different, highly secure protocol. To connect via SFTP:
- Protocol: Select SFTP - SSH File Transfer Protocol in your client. - Host: Use the same hostname from the list above. - Port: 53667 - Username/Password: Use your main account credentials.
If you continue to have trouble, please feel free to contact our support team: https://gsoftwarelab.atlassian.net/servicedesk/customer/portal/2