Do what you say you're going to do. We judge ourselves by our intentions, but others judge us by our actions. When our actions carry out our declared intent, they close the trust-building loop of promises made and kept.
Smart Trust by Stephen M.R. Covey and Greg Link
From Kirsten: It sounds so simple and straight-forward. But, there is profound truth in this statement. And, when trust is low, it is a powerful reflection to think about how to rebuild it. What actions will rebuild trust? What actions will continue to erode that trust?













