How would Balan and lance try and help someone who’s pet recently died and they had a dream that the pet’s ghost came back and they ended up in wonderworld because of it? Sorry if this doesn’t make sense
I think you just described Cass's situation. Her cause of imbalance was because she thought she lost her cat due to a car crash, and she blamed herself for it. Now, of course, the cat came out fine. But we're talking about a pet who really died. Either out of natural causes or an accident.
Like in the novel, Balan tells them that it will take a long time to heal from the hurt. Losing a pet is always painful, and there will always be a hole in your heart where you're little furry friend used to be. Though you have to understand how much it hurts so you can move on. He's not asking you to forget; he wants you to keep the good memories of your pet when you still had it.
Lance's usual way is to bury and hide that memory forever. He knows it's painful and knows full well that grieving over it feels like it takes forever. I'm not sure if he would give the visitor a "replica" of said animal. Maybe a plush or something. Either way, he's trying to make you forget it so that it won't hurt you anymore. But again, that isn't the ideal way to move on.











