Benefits of HostGator Web Hosting Customer Service and Technical Support
HostGator Web Hosting is by far one of the premier web hosting companies in the United States and is becoming a force worldwide. They have a web hosting plan for almost everyone and their web hosting services include many technological innovations that allow their customers to enjoy a system that is online 99.9% of the time.
There is something else that makes HostGator Web Hosting worthy of mention. A company can have the most advanced computer equipment that is available, but if they do not have well-trained and motivated people to support their customers, they may as well close their doors. HostGator has excellent customer service.
While HostGator has some excellent online help tools, and for the most part, they can answer most any question that a current or prospective customer may have, it is good to know that there is a live person that you can email, create a support ticket, communicate with on live chat, or even pick up the phone and call. Yes, it is true. They have a live person that you can speak with on the phone. Whether you are an experienced webmaster, or you are working with your first website, there are times that having someone to talk you through an issue is just what you need.
As with any support system, there are times that there are more customers needing assistance than there are support reps to field the questions. HostGator is no exception to this. However, the delays, if any, are normally reasonable and their representatives are always friendly and courteous and can get you back on track in a short time.
HostGator’s Excellent Support System
Now may be a good time to discuss briefly each of their support mechanisms. No worries, as HostGator is very simple and easy to navigate.
HostGator customer service and technical support are always available, 24-hours a day, seven days a week, and 365 days a year. That is a comforting thought, as things tend to break when there is no one available. At least that has been my experience over the years.
The HostGator live chat is very simple and easy to use. If you have ever used an instant messenger program, then you will feel right at home. The HostGator live chat can be accessed from a couple of different ways. You can log into your billing panel and click on the live chat icon in the upper right corner, or you can navigate to the HostGator home page, click the support button on the menu and click the little blue balloon for live chat that is located about halfway down the page. That will open up the chat window, where you can fill in a couple of boxes and wait for the next available rep to come into the chat room. They will ask you a couple of questions at first just to verify your account. That is also reassuring.
You may also use the same methods as discussed in the above paragraph to access the other help methods of support tickets and telephone as well. Both of which are extremely easy to use.
Operating a website can be a little intimidating at times, even for those of us who have been online for a while. HostGator web hosting makes it a lot more enjoyable and helps us keep our sites active and available to the world.