#hotel impossible

[the-aftonsparv]

hate reality tv shows and don’t know why people watch them. the exception being angry overdramatic white men fixing hotels/restaurants/bars

[rae-away]

coping with my mental illness? you mean watching hotel impossible until my brain melts out of my ears? because that’s what i’m doing.

[thingsisaidweredumb]

my favorite thing about watching hotel impossible is seeing lazy and greedy managers and owners get yelled at. my least favorite thing is seeing lazy and greedy managers and owners expect to take 0 responsibility and call this tv show to magically do all the work so they don’t have to.

[thingsisaidweredumb]

it is super embarrassing to see people on a reality show hype up drama for the cameras when the producers are not instigating it because like.... they think that will make them famous........... 

[thingsisaidweredumb]

anthony melchiorri is wonderful 

[thingsisaidweredumb]

hotel anon from yesterday! or anyone curious!

I’m watching Hotel Impossible again and they’re making a big stink about the “no dogs in the lobby” policy at a pet friendly hotel saying that “if it’s a pet friendly hotel, dogs should be allowed in the lobby.” 

Just to let everyone know, this “no dogs in the lobby” policy is standard. And it’s standard for a reason. It’s a pet friendly hotel, but not everyone who is staying there is required to be pet friendly. I do not know how you have trained your dog and if your dog jumps on a guest and hurts them in my lobby, that’s my problem. Also some people are allergic to the animals or scared of them so they are not typically allowed in indoor public spaces OR on the pool deck. 

It is 100% standard and there are legitimate reasons for this policy.

[thingsisaidweredumb]

Okay here’s something. @ anon who asked earlier...

I’m still watching Hotel Impossible and Anthony just got on an owner for responding to an online review that said there were ants in the room that in the future, they should report the problem to the front desk and it will be taken care of. The owner’s comment said “We appreciate your feedback and hope to see you again soon” and Anthony is upset at this response.

This is unrealistic because that’s 100% a standard response. One of the biggest pet peeves of hotel management is that we are judged by online reviews, but most problems reported in reviews were NOT reported at the hotel. So you if you checked in and had ants in your room, if you informed the front desk of the problem, they could have moved you to a different room, put the room out of order, and had it treated within 24 hours. If you didn’t want to move, they could also come treat it with some ant spray immediately and asses the problem (if it was bad enough, you would be asked to move for safety concerns). If you are nice to the staff and the problem is bad enough, you may even get compensation. Your review then would read “Our original room had ants in it, after informing the front desk, we were moved to a bug-free room and assured that room would be placed out of order and treated. We were even offered compensation for our troubles! Great service!”  If you don’t tell the front desk your review reads “We checked in and our room had ants in it. It was a very uncomfortable stay.” 

Anthony is upset about this for Reality Show purposes, not because it’s actually upsetting hotel management. 

[thingsisaidweredumb]

Hi! You work in a hotel right? I'm watching old episodes of Hotel Hell on youtube and I was wondering... How accurate are these shows to how hotels really run? Do you think Gordon is fair? Hope you're having a good day!

Hi! this is so wild, I am actually watching Hotel Impossible right now... which is the same premise but done by Anthony Melchiorri, whose first business is hotels (vs Gordon whose first business is restaurants). I haven't seen Hotel Hell in a little while, but from what I remember.... It does focus more on F&B than Hotel Impossible, which makes sense given that restaurants are Gordon's world more than hotels. That said, I think Hotel Impossible focuses on F&B too little sometimes.

I just watched an episode of Hotel Hell again so I could better answer this question... and tbh, it’s WAY more Reality Show than Hotel Impossible. I watched the Calumet Inn s2e5 and it was a ton of drama and yelling but not much hoteling. Like I saw Gordon critique the guest experience from entrance, to room, to dining and then address staff concerns, but most of it was spent on building drama rather than discussing how a hotel runs or what the hotel needed to succeed. Hotel Impossible by contrast focuses mostly on cleanliness and also marketing and revenue and actual hotel things. 

So I guess my answer is Hotel Hell is a reality show, Hotel Impossible is much more accurate to hotel reality.

But the truth is, none of these hotel renovation shows are ever going to be “accurate” to the general hotel experience because they’re not allowed to go into branded hotels. The vast majority of hotels are branded and the chains’ brand standards are what rules the game.. Owners have their say, but you can’t come in and just change rooms at a branded hotel with an independent designer... Everything has to be consistent with branding... which means when you renovate your independently owned and operated franchise hotel, you have to communicate that with your chain and your chain will tell you what you can and cannot do. From what I know from one branded hotel I worked at during the process of renovation, they will send you a catalogue of sorts of furniture and designs that are on brand and you get to choose from there, but it does still have to be brand specific... Which is why both Staybridge Suites I’ve worked at had the exact same stone fireplace and the exact same chairs in the breakfast area, but slightly different chairs in the rooms. Some chains will give you more room (the renovation in the Wyndham property I worked at was more independent and open ended than the IHG property I worked at), but a brand rep coming to a hotel will expect it follow brand standards. 

However.... what IS consistent across branded and independent hotels is that people who have never worked in a hotel and don’t know jack shit about hotels will buy hotels because Monopoly has made it seem easy and free and refuse to provide any money to management and staff for basic things like payroll, supplies, repairs... they’ll treat the staff like shit and treat their hotels as their personal playgrounds then blame the staff when things aren’t going well. And that’s consistent in Hotel Hell, Hotel Impossible, the reality of independent hotels, and the reality of franchised branded hotels. 

Sorry that was long winded.... I have a lot to say... asdfkljl