Fixing the problem is good. Understanding why it happened is better. Too often, we stop at surface-level fixes—treating symptoms while the real cause keeps hiding below. That’s where Root Cause Analysis (RCA) steps in: not just to ask what happened, but to dig deeper and ask why… until the real answer is found. If you don’t get to the root, the problem will grow back. Watch the reel, rethink your approach to incidents, and take a step closer to true prevention.
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