Nov 25, 2022
ISO/IEC 20000-1 is the most widely accepted international standard for information technology management systems. It is now on its third iteration (2018). Because of the nature of ISO/IEC 20000-1, it can be used in a wide range of business sectors, scopes, and activities. Its scope might be restricted to specific sections of the company or broadened to include all internal activities and customer needs. The ISO 20000 standard assists IT departments in ensuring that their ITSM framework processes adhere to worldwide best practices and business needs.