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"Wowing" Police Customers in Kalamazoo

“Wowing” Police Customers in Kalamazoo

[The following are key excerpts from Capt. Jim Mellary’s recent article on the COPS website, “The Factor of WOW in Procedural Justice and Police Legitimacy: Promoting Public Trust and Confidence through WOW Service and Servant Guardianship.” It may be at first difficult to understand, but police need to consider citizens as “customers.” It is a very essential part of trust-building in our…

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#cops #COPS Office #customer service #exceed expectations #Jim Mallery #Kalamazoo #police #procedural justice #wow service

What We Learned in Platteville: Part 2 of 5

“Police Services ‘Outside the Box’ in Kalamazoo.” Capt. Jim Mallery, Kalamazoo Police Department: Also an Adjunct Professor at Ferris State University and also Masters in Public Administration; graduate of Senior Management Institute of Policing.

“The idea of statistics, arrests, citations, dope; completing task mindset; the present ‘culture of organization’ has to change.

“Praise and…

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#Jim Mallery #Kalamazoo #police #Sabrina Burton

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