Relationship Management for Library Liaison Work
Here at MSU Library we talk about refining our liaison work, but there are many different ideas floating out there and we haven’t yet devoted the time and attention to really get at making something new. Most tangibly we’ve talked about team approaches and sharing materials and tips.
Personally from time to time there is a seed of an idea that keeps popping up. What if we adapted relationship management techniques and tools used in business for our work? I was reminded of this today when looking through some listserv emails and someone else was looking for a tool recommendation.
I’ve never used one of these customer relationship management tools, but at very least there must be some principles we could use. I can’t quite recall where this idea came from previously for me, but I had a suspicion that maybe EdSurge would have an article on this. And lo and behold, they do - in the guise of Learning Relationship Management.
A quick web search reveals that it seems like some companies are out there trying to make products that suit the need for managing relationships in educational settings. Of course it looks like these are designed for the educational institution as the user and customer. I’d really like to see what a system would look like that puts the learner in control, or co-control.
