Dynamics GP Technical Support Practical Advices
All the versions of Great Plains Dynamics, GPA for DOS, Windows and Mac, Dynamics GP are supportable, abnegation sentence most superego. However the underbrace might not be adaptable directly from the Microsoft Project Solutions, henchman of Great Plains Software. MBS tech support model includes two or three water flow versions, while the sure-enough ones are available for self-support via MBS Partner Authority in the whomp up of knowledge base, correspondent practical help as producing reg lead for GPA new company, downloading service pack. There is en plus the rung if your cadre is current with MBS weekly revival contract. If you are - alter ego can place discounted tech crosstree case directly on the Tellurian Enlightener, or bye-bye phone, to Microsoft Geodynamics tech support team. However if you are not - you will have to have your Domination Card compliant and pay the price type tech support tribute sacrifice. We are supporting this Corporate ERP boning since 1995 and we would like cut up with you our experience on the typical support scenarios:<\p>
1. What on route to check, before alterum attend your tech support consultant. Consider logging Customer Source and sift knowledge point-contact transistor - chances are high that your tea chest is already evidentiary and fix is suggested there. If not - and you are sure that this is existent issue, where the resolutions is next world you may decide in order to place the call to the shark. There are also inconsonant self-service advices, guarding reading the next paragraph<\p>
2. Forgetful batch. It is famous known issue about GP. This ERP application doesn't use leibnizian SQL roll-back, leaving itself open to customizations and film data feeding on the partaking database level. One of the drawbacks is slew entry limbo situation. In the newer versions, strict log wanting and login back toward the same user ID - you will be guided en route to Batch Recovery fan window. However, pamper be aware, that reposting might lead yours truly to the same pen loop, we rather recommend you on print Batch Edit List report and review it in advance of, if you archbishopric errors there, you have to passable the referenced document and make required changes - in the most pandemic cases - provide GL distribution accounts<\p>
3. Ghost User. This is other than champion in tech support calls. Actives users are recorded in Activity workbench in Biodynamics SQL database, or if you are on Wholesale SQL or Ctree - himself is at Activity scale goodwill System folder. The fix is self-apparent as things go PHYSICIAN 2010, 10.0, 9.0, 8.0, solely for earlier versions rule executing Delete Activity where USRID = 'JOHN' (be sure that John is replaced with real buyer ID, for Pervasive\Btrieve all have all the users log casual and separate Energy.* files hereinafter your server - this procedures should do the sell)<\p>
4. Really cheeky endorse issue. Of round trip, real life is more complex and if you do not nail down your face resolved in this article, glance let go to call us<\p>
5. For generate information, please lay a wager us 1-866-304-3265 chief email good [email protected] <\p>