Why Is It Important For Customer Service To Have A Live Chat Transcript?
By helping your agent to engage with existing customers and ask the relevant questions at the right time, a live chat transcript speeds up the process.
It’s an online communication tool that you and your business may utilize to support existing consumers, boost customer satisfaction, and boost client loyalty. Positive words and phrases, for example, can be used to make customers happy in live chat scripts and customer service phrase templates. By inserting such magic words in a live chat script, customer loyalty, contentment, and migration can all be improved.
Importance Of Chat Transcript:
Chat transcript give you access to the voice and the words that the customers use to express their concerns, which you can then use to connect with them. If your company receives queries about these capabilities and their applications, for example, you may leverage an existing chat transcript to respond quickly and resolve the customer’s request within minutes. NinjaChat allows you to give chat records of client chats, saving you and your clients a lot of time and effort. After a live chat, conversation logs can be exported and emailed to clients for follow-up questions.
Conclusion:
Due to the convenience of use, the entire Chat History is kept as live chat in Chat Transcript, so if your salesperson wants to better understand client needs, he may access the chat history and provide a more accurate pricing offer. When the chat is over, you can request that your customer give a review of their chat experience. Examine whether the chat accomplished its purpose and how you may utilise it to make a lasting impact on your consumer after it has ended.