nagarajas
replied to your
post
:
Told my boss that of course I’d be willing to call...
Gather a selection of candy or small vice of choice. Place in front of you. Write a script. Follow script. Bad things reflect on script, which you can change, not you, who are awesome. Whatever outcome of a call, if it was made, you get your candy.
I have a script.
I hate the script - I didn’t write it.
I have replaced some of the wording with my own so at least I can be my natural awkward fumbling self instead of a fucking bot-like organism.
I still hate the script but at least this means I (mostly) don’t forget to ask some basic things BUT THE THING IS the person on the other end? THEY DON’T FOLLOW A SCRIPT. Sometimes they don’t know the answers! “I can have Other Person call you back okay?” Sure, fine, great, here’s my number, I guess I’ll just wait an hour or however fucking many days, so much for your “in a few minutes.” OR they answer a question in such a way that it seems like it covers multiple questions at once BUT THEN, you see, I haven’t actually ASKED those questions, so am I cool as far as the boss is concerned (probably b/c she’s pretty chill, but Anxiety says “worry regardless”) or must I literally ask every question like I fucking don’t believe what you said already covers that?
So, yeah, hate the script.
And the real problem? It doesn’t help me with all the 1000 and 1 other ways Real Humans go “off script” in answering questions/providing info and then what the actual fuck am I supposed to do. “Thanks for your help” *other person keeps giving me info/conversation I didn’t want* oh no, oh no, help.
Candy utterly insufficient but gin proooooooooooobably a bad idea.