Oct 2, 2017
How Contact Centers Keeping Up With Gen C
How Contact Centers Keeping Up With Gen C
“Hello, how may I assist you?”
A warm welcome greeting with a question that is already familiar in our ears whenever we call the helpline or customer service of one company or business organization. But little did we know that to be able to deliver such welcoming greeting over the phone, it involves a lot of training.
When I was still a kid, I don’t remember this kind of service was even exist…
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