#novelvox

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Discover how the Unified Agent Desktop revolutionizes contact center efficiency with NovelVox's latest video! The Unified Agent Desktop simplifies agent workflows and enhances customer service and retention by reducing operational costs. Share your thoughts on how the Unified Agent Desktop can transform contact center operations! For more information, email: [email protected]

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Oracle + CTI: Give Your Business The Competitive Edge It Deserves - Blog

Get the most out of Oracle solutions by integrating CTI seamlessly. Learn how NovelVox CTI Connectors transform customer service across Orac

Get the most out of Oracle solutions by integrating CTI seamlessly. Learn how NovelVox CTI Connectors transform customer service, boost agent productivity, and deliver personalized experiences across Oracle Service Cloud, Siebel CRM, and Fusion Cloud. Read our latest blog to learn more.

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Explore the challenges of Deepfake in contact center security. Discover advanced authentication methods for preventing fraud. Read our lates

Protect your contact centers from AI-driven deep fakes! Uncover the evolving fraud landscape, authentication measures, and best practices to protect your business in the age of technology. Read our latest blog to know more!

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Revolutionize your e-commerce support with the power of Freshdesk CTI Connector! Streamline customer interactions, boost FCR, and enhance ag

Enhance customer service with NovelVox Freshdesk CTI Integration, which integrates with Cisco, Avaya, Amazon Connect, and Genesys contact centers. Ensure proactive customer service by allowing them to get to know their customers even before they answer the phone. To know more, read our latest blog.

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Microsoft Dynamics 365 Connector | MS Dynamics CTI Integration for Cisco, Avaya and Genesys - NovelVox

Deliver exceptional agent experience to offer hassle-free customer service. Now streamline business operations with MS Dynamics CTI Connecto

NovelVox offers Microsoft Dynamics CTI Connector for Cisco, Avaya, Genesys, and Amazon Connect contact centers. With this powerful solution, you can seamlessly integrate computer-telephony integration (CTI) capabilities into your CRM system and streamline customer interactions. 

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The Modern Way of Efficiently Handling Tickets from your Contact Center - Webinar

This webinar explains how NV Desk smoothly integrates into your Agent Workspace and streamlines processes. Explore improved agent interactio

Discover the Future of Ticket Handling in Contact Centers! Join our webinar to learn how to efficiently manage tickets using cutting-edge techniques. Don't miss out—register now to secure your spot in the modern contact center revolution!

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Use NovelVox's powerful case management software to enhance contact center integrations. Learn how seamless integration with case management software systems optimizes customer interactions, streamlines processes, and increases overall efficiency. 

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ServiceNow Genesys Integration | ServiceNow CTI Connector for Genesys Contact Center – NovelVox

Genesys CTI connector integration with ServiceNow upgrades agent productivity and Customer Experience. Empower your agents to deliver a cons

Improve agent performance with NovelVox's Genesys ServiceNow CTI integration. Get beyond traditional voice interactions with omni-channel CTI for Genesys. Utilize the embedded CTI interface to access real-time data from connected channels, including email and chat.