I'm going to vent about #Google because I'm so tired of them.
When I started my own site in 2011 it was on Blogger. At some point we reviewed a comic that was co-written by an international Japanese music artist and Stan Lee. The Japanese artist whose name I don't remember tweeted the review and our traffic shot up, like a thousand fold.
Suddenly I was denied ad revenue by Google, which I thought was weird and didn't look into because at the time ads weren't my focus.
Years later the site #ComicBastards was doing well and we wanted to move into the video space so enter #YouTube and really the only reason to use YouTube is the ads. This is where I find out that I'm permanently blocked from ad revenue on Google.
I look into it and appeal it over and over and finally find out that they suspected I paid for traffic around the time that a international Japanese musician tweeted a review for the site... And I can't appeal.
It sours me on YouTube and Google. A lot.
Now to today's part of the story where I continue to be retaliated again by #Google. I buy the #PixelPro7 on the #PixelPass because you get a phone and everything #Google has to offer in one subscription. I'm enjoying it, the camera is the only reason to get the phone really, but I'm trying apps on the pass until I can't.
My phone tells me I don't have a pixel pass anymore and I'm like, what? Turns out the account I started with Google's partnership flagged Google as fraud because what they don't tell you is that the pixel pass is a separate charge. They supposedly email me, but if they did it went to spam. The bank didn't call me or tell me anything. Google who I bought the phone through didn't call me and only supposedly sent the two emails.
So I call, because I want the pass it's why I subscribed. I'm told they can't reinstate and I escalate the call and I'm told again, no they can't reinstate it. Which is weird right? I called the minute I found out about the issue and yet I can't have it reinstated? My money is not worry?
But really I feel like Google is still retaliating against me. Supposedly a supervisor is going to call me, but I've been told that two other times now and still haven't been called. Most likely I will sell the phone, take a loss on it and never use Google again. That's their aim with their customer service department who would lose nothing from reinstating my pass, but they won't. Google is terrible, YouTube is terrible. I can't wait until someone else disrupts their business model and we get a new platform that isn't terrible. @Google (probably not your real account) but any thoughts on why you retaliate against your customers and user base? # badcustomerservice