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Worried about WISMO calls from missed delivery dates? Fear not! Timely communication is key—inform customers about delays with proactive SMS/email alerts, and they'll forgive slight delays. FenixCommerce tracks shipments in real-time and sends automatic updates to customers, ultimately delivering a superior post-purchase experience that reduces WISMO by 75%, builds trust, and keeps customers happy. Learn more about our tracking solution: https://rb.gy/q2f34
Overcome the fear of breaking your delivery promise With FenixCommerce
Are you holding back on providing date-certain estimated delivery timelines because you fear an increase in WISMO calls if you miss the promised date? Not to worry! So long as you proactively communicate via email or sms notifications any delays before the consumer realizes their shipment is actually late, your customers are willing to forgive slight delays. Thankfully, FenixCommerce enables you to provide a superior post-purchase experience by tracking every customer shipment in real-time and automatically sending out order status SMS or emails proactively to keep customers updated. Learn more about our post-purchase tracking solution: https://fenixcommerce.com/post-purchase/
Improving the Post-Purchase Experience
Every ecommerce brand starts with an idea—a seed from which a new product is born. It takes time, money, and dedication to grow this seed into a fully realized product. You’ll need to design, develop, manufacture, test, and market your new creation. If you play your cards right, sales will follow.
For startup ecommerce brands, the focus often ends there. Now that your product’s out in the world, it’s time to exhale, relax, and reap the rewards of your hard work. Right?
Wrong! Your journey with the customer can’t stop after the sale. If you abandon your customers post-purchase, they’re likely to return the favor. You won’t get their repeat business, and you’ll lose any sales that might have come from their recommendations. You need to guide them through the post-purchase experience. But how?
Read the full article at Simple Global.
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