Jun 20, 2017
Quality Function Deployment in the Construction Industry
Quality Function Deployment in the Construction Industry
The Quality function development (QFD) concept was developed by the Japanese, Yoji Akao, in 1966 (Mehrjerdi, 2010). Akao described it as a method for translating customers’ demand into design targets and quality standards so as to ensure development of product that satisfy the needs of customers. QFD systems utilize a collection of metrics to link owner’s needs and wants with the requirement…
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