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Responsible Gambling Essentials for NSW Hotel Workers

Do you work at a licensed pub in NSW? Chances are your venue has poker machines as well as other gambling services for patrons. In today’s blog, we’re looking at eleven (11) essentials from the Responsible Conduct of Gambling course (RCG) that all NSW hotel workers should know.

Even if you don’t work directly in the gaming room you are still likely to encounter customers who play the pokies or participate in gambling activities. This blog will help you serve your customers in accordance with the law and reduce the likelihood of problem gambling at the venue.

1. Impacts

For some people, gambling can be addictive and problem gambling can affect the mental health and wellbeing of a player as well as their families, their workplaces, and the general community.

Apart from significant financial impacts, problem gambling can also lead to family breakdowns, domestic violence, relationship problems, emotional distress, even suicide.

The NSW government has laws in place to reduce the harm caused by problem gambling and as a hotel worker, you must abide by your venue’s responsible gambling house policy and harm minimisation procedures.

2. Self-Exclusions

All licensed premises in NSW that have poker machines or other gambling services must offer an exclusion program to their customers. This means that a patron can voluntarily ban (or self-exclude) themselves from the gaming room, or the entire hotel.

A gambling exclusion is legally binding and once in place must be upheld by hotel staff. Your venue will have a house policy and procedures for dealing with excluded patrons, but no matter where you work, always ensure that your customers are treated with dignity and their privacy is upheld at all times.

3. Alcohol

You would know from your RSA course that serving alcohol to a customer who is intoxicated is against the law. But you should also prevent intoxicated patrons from playing poker machines and gambling.

Alcohol can impair a person’s judgment, causing them to bet higher than they normally would, gamble for longer than planned, or become aggressive if they lose money.

Check with your duty manager if you are unsure of your venue’s house policy regarding gaming patrons and RSA.

#RCG #responsible conduct of gambling #rcg course #rcg certificate #rcg training

What is the difference between RSG and RCG?

With the authorities governing the clubbing and gambling industry getting more vigilant with each passing day, it is pertinent that your enterprise is in-sync with all relevant guidelines and regulations.

Specifically, bars and casinos are legally obligated to have their employees complete either an RSG or an RCG course. The difference between the two might seem trivial at first but can prove decisive in the filing of the certificate’s application — and in this article, we discuss how.

Based on the state of the application

The main difference between the two is the area of application — the state in which the person who applies for the certificate lives. More specifically, the terminology varies with the area in which the application is filed.

The RCG (Responsible Conduct of Gambling) is for the New South Wales area, while RSG (Responsible Service of Gambling) is used in all the remaining states.

Purpose

The difference in terminology applies to the goals and objectives as well, but the core purpose remains singular. The RCG/RSG is a certificate that permits you to work in gambling enterprises such as pubs or racecourses.

The RSG course, for instance, incorporates in its training how to detect lies and deception, while the RCG allows indulging in a gambling problem themselves — as an eye for the authorities. Either the RSG or the RCG is usually required in addition to the RSA.

Applicability

As discussed in the previous sections, the certificates are given based on the state in which the application is filed. Each state in Australia has its own set of rules and regulations surrounding gambling, and it is vital that you get a rundown on the status of certification as per the region.

● New South Wales: RCG is mandatory

● Queensland: RSG is mandatory

● Victoria: There is a time span of 6 months for the candidate to complete the RSG course from the date of employment

● South Australia: Same as Victoria, except for this time, it’s the RCG course.

● Western Australia: RSG is not required at all

● Northern Territory: Timespan of 3 months from the date of employment to complete and pass the RSG training

Transferability and ease of access

It is important that you keep in mind that there is no transferability between the two certificates. The RCG certificate, obtained from an accredited course provider, is the only certificate valid in New South Wales — and valid in that region only. Certificates awarded by any other state’s training program would stand null and void there.

Conversely, an RCG certificate issued in New South Wales is accepted in some other States, but not in Victoria and Queensland. Similar to New South Wales, Queensland does not accept certificates from other states. It is thereby imperative that you research which kind of certificate your state issues.

Besides that, getting an RSG/RCG certificate is rather easy, and completing the course shouldn’t take you longer than completing any other course would. However, experts do suggest that you hire a professional to assist you in the filing of the application so as to not let any details go unnoticed.

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