#restaurant regulars

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Remembering Montrose Macaroni Grill, a national chain with a very local crew

There’s a saying in the restaurant business that the food brings people in the first time, but it’s the service that brings them back and makes them regulars. The summer of 2000, my then-husband’s employer hired a man whose wife I’d worked with in Columbus years earlier. We lived in Cleveland at the time and drove to the Montrose Macaroni Grill at the couple’s invitation. I held my third child,…

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Marketing Metrics Every Restaurant Owner Should Know

There are more things influencing a restaurant’s success than just the food in the kitchen. Any restaurant owner knows this. But there are a few key restaurant marketing metrics that every owner should know to improve their chance at success. Here are just a few of those marketing metrics.